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Business IT Service Provider - Sydney Australia
IT Company Sydney
IT company Sydney for managed IT support and cyber security
Milnsbridge supports Sydney businesses with predictable monthly pricing, clear scope, and a local team. We handle helpdesk, monitoring, patching, and practical security controls so your staff stay productive.
If you are comparing IT companies in Sydney, focus on inclusions, exclusions, response targets, and onboarding deliverables. We publish per-seat pricing and SLA targets so you can benchmark options before you commit.
What is included in managed IT
Core inclusions most Sydney SMEs expect in a managed service agreement.
- ✓Helpdesk support and escalation
- ✓Proactive monitoring and alerting
- ✓Security and software patching
- ✓Microsoft 365 administration
- ✓Endpoint protection and email security
- ✓Backup monitoring and recovery readiness
Service coverage across Sydney
On-site and remote support across Sydney metro, including major business areas.
- ✓Sydney CBD and surrounding precincts
- ✓North Sydney and lower North Shore
- ✓Inner West and Eastern Suburbs
- ✓Parramatta and Greater Western Sydney
- ✓Macquarie Park and North West
Standards and evidence
Useful references when assessing risk, baseline controls, and privacy obligations.
Managed IT Service Plans: Transparent Per-Seat Pricing
Three tiers built to suit different business risk profiles, growth goals, and support needs. All plans are backed by our Australian team and guaranteed SLAs.
Core
Essential managed IT support for smaller teams looking to move beyond break-fix IT and establish a secure foundation.
$89 per seat per month (ex GST)
Minimum 10 seats.
Growth
Enhanced support and security for growing organisations that rely heavily on IT and require comprehensive business-hours coverage.
$99 per seat per month (ex GST)
Minimum 10 seats.
Enhanced
Premium support and security for complex, high-risk, or always-on environments, including unlimited 24x7 support coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
Managed IT services for Sydney businesses
As IT services business in Sydney we’re responsible for many small business digital transformations, businesses can enjoy the benefits of our services including cost effective plans offered by Milnsbridge such as increased IT security, top customer service, predictable budgets, and fast response times.
Our team of experts are friendly and helpful Sydney based technicians who are on hand to assist you whenever you need it.
All issues are dealt with by the IT Help Desk, with service problems being escalated in a short time to IT engineering.
A program to provide you with free security software. We supply, install, and support our artificial intelligence based security software SentinelOne. We also provide free website filtering, helping to protect your systems both inside and outside of your infrastructure network by blocking phishing scams.
A wide range of business issues are covered by the management agents with alerts being sent to the IT Help Desk service. Most issues are discovered and fixed before a problem exists. You can support data recovery by monitoring cloud backups for your service continuity.
Passwords are notoriously difficult to remember. Milnsbridge CyberSecurity Solutions implemented Keeper Security, a secure password manager, to allow team members to store their passwords securely and have easy access to them on multiple devices.
Dedicated to supporting small and medium sized businesses in Sydney, New South Wales, we work with legal practices, real estate offices, medical practices, manufacturing, finance industry, and hospitality companies.
Milnsbridge has delivered managed IT services to Sydney businesses for over 24 years. We focus on dependable support, clear scope, and structured IT project delivery.
As experts in all Microsoft operating systems and managed service provider of private clouds and other cloud platforms your company can rely on Milnsbridge Australia service.
Our plans cover all Microsoft patches, and we also let your company subscribe to patches from 3rd Party software companies. No more annoying pop-up messages telling you to update anymore. We also automatically update Adobe Acrobat, iTunes, and browsers like Firefox and Chrome.
We also eliminate most other email-borne threats before they even reach your company mailbox. We will also supply, configure, and support at no additional cost.
Our team of professional and friendly Senior Engineers can be scheduled to provide onsite IT support and technology solutions anywhere in Sydney CBD & suburbs based on a daily, weekly, fortnightly or monthly frequency.
Scheduled maintenance visits provide your business with the certainty of having an onsite tech service company in Sydney you can depend on.
We take care of all Microsoft updates including critical security updates and general software updates. Updates are personally approved by your dedicated IT Technician included in our IT services plans to help provide a smooth and seamless updating experience.
Every Business needs the flexibility to deliver reliable work from home solutions for their employees providing the best customer experience. VPN Access, WFH Setup with onsite and remote support. Our Secure Remote Working Platform all help to increase productivity.
No need for custom software development or new mobile apps when WFH is setup correctly. Whilst there are many software companies in Sydney none provide the same solutions as a Managed Service Provider such as Milnsbridge.
We are a Sydney based computer installation company that specialises in the latest technologies. Our fixed-price installation allows you to know exactly what the costs are going to be. Although we prefer HP branding we are able to install a wide range of computers depending on your business procurement needs.
Some problems occur, but some problems reappear and can be automated. Agents work 24 hours to detect problems, and when they find one, they initiate a fix.
You’ll receive monthly reports with support cases, all monitoring actions, hourly Australian services, backup successes/fails, statistics, warranties and benchmarking. Use your profile contact to get in touch with our Australian service team.
Customer Service Rating
Rated 5 out of 5
Best Tech Employer
Our track record shows that we represent the best tech companies in Sydney that you can rely on and are fully invested in forming long-term relationships where we provide the right digital experiences for your business to flourish
WHEN RESPONSE TIME MATTERS
Percentage of cases responded to within 1 hour
95%
fix it quick
Percentage of cases resolved within 1 hour
98%
Live Service Performance
Transparency is key to a successful partnership. As Sydney’s leading Managed IT provider, we publish our live support metrics to demonstrate the reliability of our Australian-based service desk.
- Average First Response
- 13 mins
- Resolved Within 1 Hour
- 98%
- First Contact Resolution
- 87%
Trusted partner of the world’s leading information technology companies
Let’s get started today – MSP IT Services
Changing managed service providers?
Contact us today to speak with one of Sydney’s best MSP tech support specialists. We can help you understand your business and find the best solutions for your company.
