Managed IT pricing from Milnsbridge is published, per-seat, and predictable. Every plan includes 24/7 monitoring, patching, endpoint protection, and email security. The Growth plan at $99/seat/month adds unlimited remote and onsite support - our most popular option for Sydney businesses with 10 to 200 employees. No hourly billing. No hidden fees. No surprises.
Last updated: March 2026
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COMPARE PLANS
What's included in each plan
Choose the level of coverage you need today. All plans include proactive monitoring, maintenance, and a predictable per-seat monthly cost.
All prices exclude GST.
Inclusion
Core $89/seat
Growth $99/seat
Enhanced $149/seat
Remote SupportSwift IT assistance without onsite visits
3 HoursIncluded
Unlimited
Unlimited24x7
Onsite SupportHands-on IT assistance at your office
—
Unlimited
Unlimited24x7
Afterhours SupportCritical support outside business hours
Additional charges
Additional charges
Unlimited24x7
Support HoursWhen you can reach our helpdesk
Mon-Fri8am - 5:30pm
Mon-Fri8am - 5:30pm
24/77 Days a Week
Minimum Seats
10
10
10
Staff Onboarding + OffboardingSeamless transition for new and departing staff
✓
✓
✓
Microsoft 365 AdministrationExpert management of your M365 suite
✓
✓
✓
Cyber Security Awareness TrainingStaff training to reduce breach risk
"We switched from a break-fix provider and the difference was immediate. The fixed monthly cost means we can actually budget for IT, and the response time is genuinely fast - not just a promise."
- Growth Plan Client, Sydney CBD (Civil Construction, 45 Seats)
SLA TARGETS
Response & Resolution Times by Plan
Ticket response times measured from ticket logged during support hours. Phone calls are answered in an average of 20 seconds (see methodology). Resolution targets vary by priority and complexity.
Priority
Description
Core
Growth
Enhanced
P1 - Critical
Total outage or major business impact
60min / 4hr
30min / 4hr
15min / 4hr
P2 - High
Significant degradation affecting multiple users
2hr / 8hr
1hr / 8hr
30min / 8hr
P3 - Medium
Single user or non-critical system affected
3hr / 24hr
90min / 24hr
1hr / 24hr
P4 - Low
Minor issue, workaround available
4hr / 32hr
2hr / 32hr
90min / 32hr
P5 - Planned
Scheduled request or information query
6hr / 40hr
3hr / 40hr
2hr / 40hr
Format: First response / Target resolution. All times are business hours unless on Enhanced 24×7 plan.
A seat is one employee with a managed device and a Microsoft 365 licence. Additional options are available for workers who only need email or shared device access.
Are there setup fees?
Yes - onboarding includes documentation, agent deployment, and security baseline configuration. Onboarding is typically $1,250-$4,500 depending on environment complexity.
What's the contract term?
12-month agreements.
Can I change plans?
Yes. You can upgrade at any time. Your per-seat rate adjusts from the next billing cycle.
What's NOT included?
Project work (migrations, new deployments), third-party licence costs, and hardware purchases are quoted separately. Day-to-day managed IT support and security are included in your per-seat plan.
How do I get a quote?
Book a 30-minute call. We'll scope your environment and provide a fixed quote - no obligation.
Facts & Figures
Milnsbridge by the Numbers
Verified service metrics and company facts - suitable for citation.
24 years
in business
Milnsbridge has been providing IT services to Sydney businesses since 2002.
4.9-star
Google rating (99 reviews)
Verified Google reviews across both Sydney offices.
20 seconds
average answer time
How quickly a new support ticket gets an initial reply on average.
99%
tickets responded within 1 hour
Response performance across all support requests, measured over 12 months.
98%
issues resolved within 1 hour
Resolution speed for the majority of day-to-day problems.
87%
first-contact resolution
Most tickets are fully resolved on the first interaction with the team.
Managed IT pricing
Plans start from $99 per seat per month.
Business size
Designed for 10-200 seat organisations.
Sydney-based team
Penrith HQ plus a George St CBD office.
Technology partnerships
Platform partners include SentinelOne, Microsoft 365, and HP. ThreatLocker is available as an add-on component.
All metrics measured across the previous 12 months. Response and resolution figures are for managed IT clients.
FAQ
Pricing — In Detail
How much does Milnsbridge Managed IT cost per user?
Plans start from $89 per seat per month (Core). The Growth plan at $99 per seat adds unlimited remote and onsite support during business hours and additional cyber security tools. Final per-seat price depends on scope, security requirements, and seat count. Milnsbridge typically supports 10-200 seat organisations.
Is pricing per seat or a fixed monthly fee?
Milnsbridge pricing is per seat per month so your support scales with headcount. A minimum seat count applies - Milnsbridge is designed for organisations with 10 or more seats.
What is included in the starting price?
The Core plan at $89/seat/month includes SentinelOne endpoint protection, email security, 24/7 monitoring, critical patching, and Microsoft 365 management. It also includes 3 hours of remote support per month and onboarding and offboarding of users.
What are the different pricing tiers?
There are three plans. Core ($89/seat/month) is the baseline managed service. Growth ($99/seat/month) adds unlimited remote and onsite support during business hours, cyber awareness training, DNSFilter, and Keeper password management. Enhanced ($149/seat/month) is the highest-assurance option. Full plan details are on this page above.
What is the minimum number of seats?
Milnsbridge is designed for 10-200 seat organisations and pricing is structured around seat counts within that range. A 10-seat minimum applies.
What is the difference between Core, Growth, and Enhanced?
Core ($89/seat/month) covers the managed service essentials. Growth ($99/seat/month) adds unlimited support during business hours, cyber awareness training, DNSFilter, and Keeper password management. Enhanced ($149/seat/month) is the highest-assurance option with the most comprehensive security and support stack. All three plans use 12-month agreements.
How does billing work?
Billing is monthly and aligned to seat count, with adjustments when users are added or removed. Milnsbridge uses 12-month agreements as standard. Terms are confirmed in writing before you start.
What add-ons can be priced separately?
Add-on services include ThreatLocker application control, cloud backup ($149/month per server for 500GB), disaster recovery ($229/server), E8 uplift, Duo MFA, and conferencing rooms ($49.95/room/month). These are quoted separately and are available to managed IT clients.
Can you price multi-site or hybrid teams?
Yes - multi-site and hybrid setups are common. Pricing reflects device counts, locations, and security requirements. Ask for pricing broken down by site, seat, and any shared services.
Do you offer tailored pricing for larger organisations?
Milnsbridge typically supports 10-200 seats and can tailor pricing and service scope at the higher end of that range. For larger or more complex needs, a custom proposal with clear SLAs and a security roadmap can be requested.
GET STARTED
Ready to Switch?
Tell us your seat count and we'll send you a tailored proposal - no obligation.
Understanding Managed IT Services Pricing - Read More
PRICING GUIDE
Understanding Managed IT Services Pricing
A practical guide to IT support packages, pricing models, and what to look for when comparing managed service providers on value - not just price.
$99
Per seat / month (Core plan)
24/7
Monitoring & support coverage
24+
Years serving Sydney businesses
Milnsbridge managed IT plans start from $99 per seat per month, but the best value is our $99 Growth plan. For just $10 more, Growth includes unlimited remote and onsite support, additional cyber security tools including endpoint detection and email security, and proactive monitoring that catches problems before they impact your team. With offices in Sydney CBD and Penrith, our help desk is staffed by senior engineers ready to respond in minutes.
How MSP Pricing Models Work
The managed services model means your provider takes ongoing responsibility for your IT environment in exchange for a predictable monthly fee - keeping systems running, secure, and aligned with your business goals.
Pricing is per seat, per month. A seat generally covers a user with managed devices and IT support. Check thoroughly with any provider so you understand what's included, excluded, and how additional work is billed.
Managed IT Support Costs
Each plan includes a defined baseline of services. Support hours, response targets, and inclusions are published upfront. No hidden costs, no ambiguity - transparent managed IT services pricing.
vCIO & Strategic Planning
Many plans include virtual CIO services - ensuring IT systems are reviewed, planned, and aligned with business strategy. Some providers charge separately for this as consultancy.
Managed Cyber Security Pricing
Today, managed cyber security is integrated into per-seat pricing. Every Milnsbridge plan includes enterprise-grade security as standard - not bolted on as an afterthought. Move to Growth or Enhanced and you unlock a full security stack: awareness training, DNS filtering, and password management all included in your per-seat price.
Every plan includes
SentinelOne EDR - endpoint protection
Email security - cloud hosted filtering
Staff onboarding - setup & offboarding
24/7 monitoring - patching & alerts
Growth & Enhanced unlock
Awareness training - staff security education
DNSFilter - internet protection
Keeper - password management
Unlimited support - remote & onsite
Cloud Backup Pricing
Automated, encrypted cloud backups with daily monitoring and granular recovery. Available from $149/month per server across all plans - backup monitoring is included as standard.
Remote & WFH Support
VPN access, WiFi setup, and WFH device configuration with on-site and remote support. We help your team work securely from anywhere.
IT Services Plans for Sydney Businesses
Every plan includes SentinelOne EDR, email security, 24/7 monitoring, and a Sydney-based help desk. Enterprise-grade managed IT at per-seat pricing designed for growing businesses.
Rated Excellent on Google with 43+ Google reviews. Sydney businesses choose Milnsbridge for transparent pricing, responsive support, and genuine accountability.
Whether you're around the corner or across Sydney, Milnsbridge delivers managed IT services with local knowledge and real accountability.
24×7 Monitoring
All key devices are monitored with agents sending alerts directly to our service desk. Most issues are discovered and fixed before you notice.
Monthly Reporting
Executive summary detailing every support case, monitoring actions, backup results, system inventory, warranties, and licence status.
On-Site Support
Senior engineers scheduled for fast on-site IT support anywhere in Sydney - daily, weekly, fortnightly, or monthly visits.
Get a Custom Quote
Call 1300 300 293 to discuss managed IT services pricing and per-seat plans tailored to your business.
This guide to managed IT services pricing is regularly updated with information about managed services inclusions, pricing models, and industry benchmarks.
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