FAQ
Managed IT Pricing - Common Questions
How much does managed IT cost per seat?
Milnsbridge offers three per-seat plans: Core at $109/seat/month, Growth at $119/seat/month with unlimited remote and onsite support, and Enhanced at $169/seat/month with the most comprehensive security stack. All prices exclude GST. A 10-seat minimum applies. This pricing structure is typical for Sydney managed IT providers, where the market average ranges from $100 to $200 per user per month.
What is included in managed IT services?
Every Milnsbridge plan includes SentinelOne endpoint protection (EDR), cloud-hosted email security, 24/7 monitoring with proactive alerting, critical patch management, and Microsoft 365 licence management. Higher tiers add unlimited remote and onsite support, cyber awareness training, DNSFilter web protection, Keeper password management, and strategic IT planning. Project work, hardware purchases, and third-party licences are quoted separately.
What is the difference between Core, Growth, and Enhanced?
Core is the baseline managed service with 3 hours of included remote support per month. Growth adds unlimited remote and onsite support during business hours, plus cyber awareness training, DNSFilter, and Keeper password management. Enhanced extends support hours further and adds the most comprehensive security stack. See the plan comparison table above for exact inclusions at each tier. All plans use 12-month agreements.
Is managed IT cheaper than break-fix?
For most businesses with 10 or more seats, managed IT is cheaper than break-fix. A 30-person team on the Growth plan pays a fixed monthly fee with unlimited support included. Break-fix IT typically charges $150 to $220 per hour with no monitoring between incidents, meaning a single after-hours server outage can exceed an entire month of managed IT costs. Managed IT also prevents problems before they cause downtime.
What is a managed service provider and how does per-seat pricing work?
A managed service provider (MSP) is an IT company that takes ongoing responsibility for monitoring, maintaining, securing, and supporting your IT environment for a predictable monthly fee. Milnsbridge uses per-seat pricing: you pay a fixed amount per user per month, and your cost scales with headcount. This is the most common model in Australia because it is transparent and predictable. Per-seat pricing at Milnsbridge starts from $109 per user per month.
Is managed IT suitable for small businesses?
Yes. Managed IT is designed for small to medium businesses with 10 to 200 employees. At 10 seats, managed IT becomes more cost-effective than hiring a dedicated IT person (typical Sydney IT salary is $90,000 to $130,000 plus super and tools). Milnsbridge supports Sydney small businesses across professional services, healthcare, construction, and legal sectors, with plans that scale as you grow. A 10-seat minimum applies.
Do you provide onsite IT support in Sydney?
Yes. Milnsbridge has offices in Sydney CBD (15/225 George Street) and Penrith (Suite 10, Level 2/295 High Street), with senior engineers available for onsite support across the Sydney metropolitan area. Growth and Enhanced plans include unlimited onsite visits. We schedule regular on-site visits (daily, weekly, or monthly) based on your needs, and most remote issues are resolved within our 20-second average answer time.
What is a seat and what is the minimum?
A seat is one employee with a managed device (desktop or laptop) and a Microsoft 365 licence. Milnsbridge is designed for 10 to 200 seat organisations and a 10-seat minimum applies. Additional options are available for workers who only need email or shared device access.
What are the contract terms, setup fees, and billing?
Milnsbridge uses 12-month agreements as standard. Billing is monthly and aligned to seat count, with adjustments when users are added or removed. A once-off onboarding fee covers environment assessment, documentation, agent deployment, and security baseline configuration (typically $1,250 to $4,500 depending on complexity). You can upgrade plans at any time. Terms are confirmed in writing before you start.
How do I get a managed IT quote?
Call 1300 300 293 or book a 30-minute scoping call. We assess your environment (device count, locations, security requirements) and provide a fixed per-seat quote with clear SLAs. No obligation. For businesses with multiple sites or hybrid teams, we break pricing down by location and shared services.
