Trusted partner of the world’s leading information technology companies
Supporting Sydney CBD Businesses for over 24 Years
Managed IT services in Sydney CBD
Managed IT support for Sydney CBD organisations
Fast response, clear scope, and on-site support when it matters
Address
Level 15/225 George Street
Sydney NSW 2000
Phone
1300 300 293
Talk to a technician, not a call centre
Email
info@milnsbridge.com.au
Request a quote or a quick assessment
Visit Milnsbridge in Sydney CBD
Convenient access for on-site support, office moves, and vendor coordination.
IT support that keeps your CBD office moving
Proactive monitoring, rapid troubleshooting, and practical security. Delivered under a plan, not guesswork.
Reduce downtime
Monitoring and remediation designed to catch issues early and keep staff productive.
On-site support when needed
Hands-on help for networks, devices, meeting rooms, vendor visits, and urgent faults.
Cyber and backup built in
Security and recovery options aligned to your environment and risk profile.
Clear plan pricing
Per-seat plans with published SLA targets, plus upgrades where your environment requires it.
Related services: cyber security, cloud backup, incident response.
Service areas around the Sydney CBD
On-site coverage for CBD and nearby suburbs, plus remote support across Greater Sydney and NSW.
Sydney CBD
Barangaroo
The Rocks
Circular Quay
Wynyard
Town Hall
Martin Place
Darling Harbour
Pyrmont
Ultimo
Surry Hills
North Sydney
For Western Sydney coverage, see Penrith IT support.
Trusted by Sydney businesses
See what clients say about Milnsbridge service delivery.
Frequently asked questions
Quick answers for Sydney CBD IT support enquiries.
How quickly can you provide on-site IT support in the Sydney CBD
For urgent issues, we prioritise Sydney CBD on-site support based on impact and technician availability. Remote support is available under your managed service coverage.
Do you support hybrid teams with a CBD office and remote staff
Yes. We support hybrid environments with standardised device management, secure access, monitoring, and helpdesk coverage across endpoints and core systems.
What is included in the managed IT plans
Plans are priced per seat and include a core set of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.
Do you offer 24x7 support
Full 24x7 support is included in the Enhanced plan. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.
Can you help with ransomware recovery and data loss
Yes. We support incident containment and recovery coordination, and we design backup and recovery options so restores are practical.
Where are you located and how do we contact you
Our Sydney CBD office is at Level 15/225 George Street, Sydney NSW 2000. Call 1300 300 293 or email info@milnsbridge.com.au.
Live Service Performance
Transparency is key to a successful partnership. As Sydney’s leading Managed IT provider, we publish our live support metrics to demonstrate the reliability of our Australian-based service desk.
- Average First Response
- 13 mins
- Resolved Within 1 Hour
- 98%
- First Contact Resolution
- 87%
Ready to talk? Let’s jump on a video call for 15 minutes
Looking for local IT support in Sydney CBD? Discover the best IT services Sydney has to offer
Simply book a 15 minute video call at a time that suits you.
CHOOSE THE RIGHT PLAN
Which IT support plan does your business need?
What network services does your small and medium business actually need to make sure all your staff and resources are achieving their maximum productivity? Providing the best small business IT support, Milnsbridge provides 3 flexible Managed IT Services Plans.
Managed IT Service Plans: Transparent Per-Seat Pricing
Three tiers built to suit different business risk profiles, growth goals, and support needs. All plans are backed by our Australian team and guaranteed SLAs.
Core
Essential managed IT support for smaller teams looking to move beyond break-fix IT and establish a secure foundation.
$89 per seat per month (ex GST)
Minimum 10 seats.
Growth
Enhanced support and security for growing organisations that rely heavily on IT and require comprehensive business-hours coverage.
$99 per seat per month (ex GST)
Minimum 10 seats.
Enhanced
Premium support and security for complex, high-risk, or always-on environments, including unlimited 24x7 support coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
MANAGED IT SERVICES – MONTHLY PLAN BENEFITS
Join the growing list of Sydney businesses enjoying the benefits offered by Milnsbridge including data security auditing, technology planning, budgeting assistance, licensing management and our exclusive Outsourced CIO
Based in Sydney CBD. Our full time IT HelpDesk support team is staffed by a great team of friendly and helpful technicians ready to provide you assistance when you need it. IT Support is available 24 hours a day, 7 days a week (excluding Christmas).
All first and second level cases are managed directly by the HelpDesk, with third level and beyond cases being escalated to our in-house Engineering team. Customer service is the teams No.1 focus.
More appropriately called Endpoint Security today, the humble AntiVirus software now provides an extensive array of features including AntiVirus, Malware, Spyware and Ransomware protection. Endpoint Security Services also provides free website filtering to help protect your systems inside and outside of your network by blocking inappropriate access. Best of all we will install and support our Endpoint Security suite SentinelOne at no additional cost to you.
All key managed IT services are monitored from our data centre with management agents sending communication info and alerts directly to our Service Desk watching over your network 24×7. Most system issues are discovered, alerted and fixed long before a problem exists ensuring disaster recovery options are available.
For over 24 years we’ve providing local IT support service as a Managed Service Provider to Penrith Businesses which has allowed us to develop a very comprehensive Automated Computer Maintenance program to eliminate problems before they begin. Our Management Agents work 24×7 keeping an eye on your systems and ensuring they’re always in perfect running order.
In addition to ensuring all cutting edge Microsoft patching is up to date we also patch a large range of 3rd Party (Non-Microsoft) applications. No more annoying pop-up messages telling you to update anymore. Examples of 3rd Party software updated includes Adobe Acrobat, Java, iTunes, and browsers like Firefox and Chrome are also automatically updated to help keep you secure.
Besides getting rid of all the annoying spam, we also eliminate many other email-borne threats before they even reach your mailbox. Best of all, your staff can manage and view their own quarantine and whitelists. Another free inclusion of our infrastructure plans we’ll configure and support at no additional cost.
Our team of professional and friendly Senior Engineers can be scheduled to provide onsite Managed IT Services in Sydney CBD including computer repairs for local businesses.
Scheduled maintenance visits provide your business with the certainty of an onsite IT Technician being available to assist staff on a regular basis.
Our industry leading remote management system takes care of all Microsoft updates including critical security updates and general software updates. Updates are personally approved by your dedicated IT Technician in conjunction with your onsite visit schedule to help provide a smooth and seamless updating experience.
Every HP Business laptop or desktop we install we install in Penrith includes a fixed price fee, including onsite installation anywhere in Sydney, so you know exactly what the costs are going to be allowing you to take comfort in knowing there will be no additional installation charges. Extra discounts are provided for multiple installations to save you even more. Penrith computers for business use. Read our Guide to Managed IT Services to learn more.
Why wait for something to break or for someone to notice a problem when it could already have been fixed? There are a lot of different types of problems that can develop, but over time some problems tend to reappear and can easily be fixed automatically. Our Monitoring Agents are working 24 hours a day to detect problems and when they do we’ll immediately commence a Self Healing repair for the most common problems.
You’ll receive an Executive Summary report every month providing a complete overview of services and solutions detailing every support case & services including all monitoring actions, managed backup successes/fails, system numbers and benchmarking statistics to see how your business is performing compared to the rest of our clients.
Customer's rating
Rated 5 out of 5
Managed IT Sydney CBD
Our track record shows that we do what we promise, operate with transparency and are fully invested in forming long-term relationships where we provide the right business IT solutions Sydney small businesses need.
WHEN RESPONSE TIME MATTERS
Percentage of Servicedesk cases responded to within 1 hour
95%
fix it quick
Percentage of Servicedesk cases resolved within 1 hour
98%
Best Cyber Security Companies Sydney CBD
IT Solutions Sydney
Send us a message today and one of our friendly staff will be in touch shortly with further information.
Business IT Support Sydney CBD
Let’s talk and find the perfect IT Support solution for your business
Trusted by the world’s leading IT companies
Managed IT Support Sydney CBD, IT Support Sydney CBD, and Sydney CBD IT Company servicing businesses in Sydney CBD, Barangaroo, The Rocks, Circular Quay, Wynyard, Town Hall, Martin Place, Darling Harbour, Pyrmont, Ultimo, Surry Hills, Woolloomooloo, Potts Point, Redfern, Alexandria, North Sydney, St Leonards, and Chatswood.
