Flexible and affordable. No minimum contracts.

Monthly IT Support Plans

BENEFITS

Focus On Your Work

When you partner with Milnsbridge you leave the IT hassles to us so you can do what you do best

Predictable Costs

Our monthly fixed cost support plans allow your business to consistently stay on budget and plan ahead without any surprises

Increased Security

Keep your business protected and running smoothly with Milnsbridge’s multilayered IT security approach

Efficient

Maintain peak performance and efficiency with industry leading Managed IT Services backing your business

CHOOSE THE RIGHT PLAN

What level of IT Support does your business need?

How much IT support does your business need to make sure all your staff and resources are achieving their maximum productivity? Milnsbridge offer 3 streamlined plans, each providing all the Managed IT Services benefits. We will help you choose the most cost effective plan to suit your needs and budget.

PLAN

CORE

Make IT support simple with our Gold Support plan. Effective IT support is vital to keeping your staff productive and helping your business to grow and thrive. With a generous support allowance included, our Gold Support plan is ideal for those looking to ensure their IT systems are online and available, keeping staff productive and on task.   

PLAN

GOLD

Make IT support simple with our Gold Support plan. Effective IT support is vital to keeping your staff productive and helping your business to grow and thrive. With a generous support allowance included, our Gold Support plan is ideal for those looking for…

PLAN

PLATINUM

A comprehensive, all-inclusive managed IT solution covering all your IT support needs. With unlimited remote and onsite support, an included bi-monthly maintenance visit and a host of consulting inclusions our Platinum Plan ensures your business achieves and surpasses its strategic IT objectives.

PLAN

CUSTOM

Scheduled Onsite IT Support and Maintenance options are also available. Choose from bi-monthly, monthly, fortnightly and weekly onsite visits. 

WHAT YOU GET

What is included in the Monthly IT Support Plans?

The Monthly IT Support Plan is the basis of your relationship with us and enables access our full range of products and services including:

Cloud Service

Office 365

Hardware Sales

Internet Solutions

Managed Networking

Managed WiFi

EXTRA BENEFITS

Join the growing list of businesses experiencing the additional benefits offered by Milnsbridge including technology planning, budgeting assistance, licensing management and our exclusive Outsourced CIO function for Platinum customers

Based in Emu Plains at the foot of the Blue Mountains our Service Desk is staffed by a team of friendly and helpful technicians ready to provide you assistance when you need it. Support is available 24 hours a day, 7 days a week (excluding Christmas). All first and second level cases are managed directly by the Service Desk, with third level and beyond cases being escalated to our in-house Engineering team.

More appropriately called Endpoint Security today, the humble AntiVirus software now provides an extensive array of features including AntiVirus, Malware, Spyware and Ransomware protection. Endpoint Security also provides free website filtering to help protect your systems inside and outside of your network by blocking inappropriate access. Best of all we will install and support our Endpoint Security suite at not additional cost to you.

All key services are monitored with management agents sending alerts directly to our Service Desk watching over your network 24×7. Most system issues are discovered, alerted and fixed long before a problem exists.

Over 15 years of experience has allowed us to develop a very comprehensive Automated Maintenance program to eliminate problems before they begin. Our Management Agents work 24×7 keeping an eye on your systems and ensuring they’re always in perfect running order.

In addition to ensuring all Microsoft patching is up to date we also patch a large range of 3rd Party (Non-Microsoft) applications. No more annoying pop-up messages telling you to update anymore. Examples of 3rd Party software updated includes Adobe Acrobat, Java, iTunes, and browsers like Firefox and Chrome are also automatically updated to keep you secure.

Besides getting rid of all the annoying spam, we also eliminate many other email-borne threats before they even reach your mailbox. Best of all, your staff can manage there own quarantine and whitelists. Another free inclusion for every managed user we’ll configure and support at no additional cost.

Our team of professional and friendly Senior Engineers can be scheduled to provide onsite support at your business on a weekly, fortnightly or monthly basis. Scheduled maintenance visits provide your business with the certainty of an onsite Engineer being available to assist staff on a regular basis.

Our industry leading remote management system takes care of all Microsoft updates including critical security updates and general software updates. Updates are personally approved by your dedicated Senior Engineer in conjunction with your onsite visit schedule to help provide a smooth and seamless updating experience.

Every desktop or laptop we install includes a fixed price fee so you know exactly what the costs are going to be so you can take comfort in knowing you’ll only pay the one low fixed fee without additional hourly charges. Discounts are provided for multiple installations to save you even more.

Why wait for something to break or for someone to notice a problem when it could already have been fixed? There are a lot of different types of problems that can develop, but over time some problems tend to reappear and can easily be fixed automatically. Our Monitoring Agents are working 24 hours a day to detect problems and when they do we’ll immediately commence a Self Healing repair for the most common problems.

You’ll receive an Executive Summary report every month detailing every support case, all monitoring actions, backup successes/fails, system numbers and benchmarking statistics to see how your business is performing compared to the rest of our clients.

We’re so sure you’ll love our services we don’t see a need for lengthy tie in contracts. If you’re not happy all we ask for is 30 days notice.

Need a custom plan?

Let’s talk and find the perfect solution for your business

Need something else?

See other services we provide

Trusted by the world’s leading IT companies

For nearly 20 years, we’ve been helping businesses. 

Let us help you today.

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