FAQ
Managed IT Pricing - Common Questions
How much does managed IT cost per seat?
Milnsbridge offers three per-seat plans: Core at $109/seat/month, Growth at $119/seat/month with unlimited remote and onsite support, and Enhanced at $169/seat/month with the most comprehensive security stack. All prices exclude GST. A 10-seat minimum applies.
What is included in managed IT services?
Every Milnsbridge plan includes SentinelOne endpoint protection (EDR), cloud-hosted email security, 24/7 monitoring with proactive alerting, critical patch management, and Microsoft 365 licence management. Higher tiers add unlimited remote and onsite support, cyber awareness training, DNSFilter web protection, Keeper password management, and strategic IT planning. Project work, hardware purchases, and third-party licences are quoted separately.
What is the difference between Core, Growth, and Enhanced?
Core is the baseline managed service with 3 hours of included remote support per month. Growth adds unlimited remote and onsite support during business hours, plus cyber awareness training, DNSFilter, and Keeper password management. Enhanced extends support hours further and adds the most comprehensive security stack. See the plan comparison table above for exact inclusions at each tier. All plans use 12-month agreements.
Is managed IT cheaper than break-fix?
The right comparison depends on incident frequency, downtime risk and which services are included. Managed IT uses a predictable monthly fee and adds monitoring, maintenance and security responsibilities that break-fix usually treats separately. Compare both models over the same period rather than relying on one incident or one quiet month.
What is a managed service provider and how does per-seat pricing work?
A managed service provider (MSP) is an IT company that takes ongoing responsibility for monitoring, maintaining, securing, and supporting your IT environment for a predictable monthly fee. Milnsbridge uses per-seat pricing: you pay a fixed amount per user per month, and your cost scales with headcount. This is the most common model in Australia because it is transparent and predictable. Per-seat pricing at Milnsbridge starts from $109 per user per month.
Is managed IT suitable for small businesses?
Yes. Managed IT is designed for small to medium businesses with 10 to 200 employees. It becomes useful when the business needs structured support, monitoring, security and accountability without building an internal IT function. A 10-seat minimum applies.
Do you provide onsite IT support in Sydney?
Yes. Milnsbridge has offices in Sydney CBD (15/225 George Street) and Penrith (Suite 10, Level 2/295 High Street), with senior engineers available for onsite support across the Sydney metropolitan area. Growth and Enhanced plans include unlimited onsite visits. We schedule regular on-site visits (daily, weekly, or monthly) based on your needs, and most remote issues are resolved within our 20-second average answer time.
What is a seat and what is the minimum?
A seat is one employee with a managed device (desktop or laptop) and a Microsoft 365 licence. Milnsbridge is designed for 10 to 200 seat organisations and a 10-seat minimum applies. Additional options are available for workers who only need email or shared device access.
What are the contract terms, setup fees, and billing?
Milnsbridge uses 12-month agreements as standard. Billing is monthly and aligned to seat count, with adjustments when users are added or removed. A once-off onboarding fee covers environment assessment, documentation, agent deployment, and security baseline configuration. Businesses under 100 seats are charged $125 per seat and businesses with 100 or more seats are charged $100 per seat. A typical total is $1,250 to $4,500, but this is not a maximum. You can upgrade plans at any time. Terms are confirmed in writing before you start.
How do I get a managed IT quote?
Call 1300 300 293 or book a 30-minute scoping call. We assess your environment (device count, locations, security requirements) and provide a fixed per-seat quote with clear SLAs. No obligation. For businesses with multiple sites or hybrid teams, we break pricing down by location and shared services.
Do other Sydney IT support providers publish their pricing?
Some Sydney IT support providers publish pricing, while many ask businesses to book a consultation before quoting. Milnsbridge publishes its managed IT support pricing publicly, with plans from $109 per seat per month ex GST, a 10-seat minimum, 12-month terms, included support details, and response time targets shown on this page.
What does transparent pricing mean for managed IT support?
Transparent pricing means an IT support provider publishes the main commercial details before a sales call. For managed IT support, this should include the monthly price per user, what support is included, response time targets, contract term, GST treatment, minimum user requirements, and any common exclusions or extra charges. Milnsbridge publishes these details for Sydney businesses on this pricing page.
