Managed IT Services Pricing in Sydney

What is a seat, and is there a minimum?

A seat is an employee with a managed desktop or laptop, and all plans have a 10-seat minimum. Your seat count determines the per-seat portion of your monthly plan fee; infrastructure and selected additional services are priced separately. If some people only need email or share devices, contact us before counting them so we can confirm the appropriate arrangement for your business.

What agreement terms and billing apply?

You can choose a 12, 24 or 36-month agreement, billed monthly. On multi-year agreements, the Managed IT per-seat plan fee increases at each anniversary by the greater of CPI or 5%. Seat reductions require 30 days' notice, take effect from the next billing period and remain subject to the 10-seat minimum.

During the annual two-week Christmas holiday period, support for all plans is limited to business hours and no after-hours support is available. Dates are communicated each year before the Christmas holiday period begins.

What does unlimited IT support cover?

General IT support covers troubleshooting software, hardware and networking issues, including connection faults affecting your existing IT environment, within your plan's support hours and allowances. It also includes minor user-based changes such as password resets, new-user onboarding and offboarding, and simple per-user software installations.

A project introduces, expands or substantially changes your environment rather than maintaining what is already supported. Examples include installations or reconfiguration across multiple users, migrations, upgrades that need planning or solution research, and coordinating external providers for an installation. A routine change is generally for one or two users; requests needing extended work, planning or coordination are assessed separately. A covered fault does not become a project simply because it affects several people or takes longer to resolve.

Setting up independently purchased equipment, or supporting third-party internet, software or other services outside your agreed managed environment, is separately scoped unless expressly included in your agreement. Cyber incident response, data restores and disaster recovery are also separately scoped unless specifically included. We explain the scope and confirm any additional cost with you before that work begins.

How can scheduled onsite visits help my business?

Scheduled onsite support gives your business dedicated time with a senior technician who gets to know your people, systems and site. Regular visits create space for more complex support tasks, hardware and software installations, and practical technology discussions with your onsite decision makers. That familiarity helps us understand your individual IT needs and provide more informed, consistent support. We strongly recommend this option for larger or more complex sites.

Choose a visit schedule to suit your business. This is a separately priced technician allocation, in addition to incident-based onsite support in Growth and Enhanced. Tasks are planned within the agreed visit time and scope; any additional project work or costs are confirmed before work begins.