How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

INDUSTRY

IT for Defence Supply Chain

Essential Eight compliance, DISP alignment, and managed IT for defence suppliers.

Talk to a Specialist Book a 30-Minute Call

<13min

Avg Response

87%

First-Call Fix

Data Breaches

24+

Years Experience

DEFENCE IT COMPLIANCE

Essential Eight & DISP-Aligned Managed IT

Defence supply chain businesses face unique IT requirements. The Defence Industry Security Program (DISP) mandates specific cyber security controls, and the ACSC Essential Eight framework is the baseline expectation for any organisation handling defence-related information.

Milnsbridge helps defence suppliers achieve and maintain Essential Eight maturity with managed IT services that embed compliance into daily operations - not just annual audits.

ESSENTIAL EIGHT IMPLEMENTATION

The 8 Strategies, Implemented & Managed

Application Control

ThreatLocker zero-trust allowlisting blocks all unauthorised applications, scripts, and libraries. The single most effective defence against malware.

Patch Applications

Automated patching of third-party applications within 48 hours of critical updates. Intune and our RMM tools ensure nothing gets missed.

Configure M365 Macros

Macro execution restricted to trusted, digitally signed documents only. Blocks one of the most common initial access vectors.

User Application Hardening

Browser and Office hardening - Flash blocked, Java restricted, ad blocking, and OLE object controls configured via group policy.

Restrict Admin Privileges

Privileged access management with separate admin accounts, just-in-time elevation, and regular access reviews. No standing admin rights.

Patch Operating Systems

Windows, macOS, and server OS patches deployed within 48 hours for critical vulnerabilities. Intune and WSUS managed centrally.

Multi-Factor Authentication

MFA enforced on all accounts via Duo or Microsoft Entra ID Conditional Access. Phishing-resistant methods (FIDO2, Authenticator) prioritised.

Regular Backups

Cove Backup with automated daily backups, offsite replication, and tested recovery procedures. Ransomware-proof with immutable storage.

Ongoing Compliance Support

Continuous monitoring and regular reviews to maintain DISP alignment and Essential Eight maturity as requirements evolve.

Want to See How This Works for Your Business?

We'll assess your current setup and show you exactly what we'd change. No obligation.

Talk to a Specialist Book a 30-Minute Call

DISP ALIGNMENT

Supporting Your DISP Membership

DISP membership requires demonstrated cyber security controls across your organisation. We help you meet these requirements not as a one-off project, but as part of ongoing managed IT operations.

Our approach covers the technical controls (Essential Eight implementation), the governance requirements (security policies, incident response plans), and the ongoing evidence collection you need for DISP audits and renewals.

We work alongside your security officer or act as your virtual CISO to ensure continuous compliance - not just point-in-time assessments.

E8Maturity Implementation

<13minAvg Response Time

87%First-Call Resolution

24/7Security Monitoring

FAQ

Defence IT Questions

What Essential Eight maturity level can you help us achieve?

We implement controls to Maturity Level 2 as standard and can support Maturity Level 3 with additional measures. The target depends on your DISP tier and the classification of information you handle.

Do you provide evidence for DISP audits?

Yes. Our managed service includes documentation of all security controls, change logs, patching records, and access reviews - the evidence package you need for DISP assessments.

Can you handle classified environments?

We support OFFICIAL and OFFICIAL:Sensitive environments. For higher classifications, we work with your designated security authority to implement the additional controls required.

How does ThreatLocker meet Application Control requirements?

ThreatLocker operates a default-deny model - only explicitly approved applications can execute. This meets the Essential Eight Application Control requirement at Maturity Level 2 and above.

WHY MILNSBRIDGE

Trusted by Sydney Businesses Since 2002

24+

Years experience

87%

First-call resolution

Data breaches

4.9

Google rating

EXPLORE INDUSTRIES

Industries We Serve

Managed IT tailored to your sector with industry-specific compliance and security

Private Equity

Civil Construction

Defence

Accounting

Legal

Financial Services

Orthodontic

Not-for-Profit

NDIS Providers

Architecture

Manufacturing

Warehousing

Healthcare

✓Microsoft Partner ✓Fortinet Partner ✓Essential Eight Aligned ✓HP & HPE Partner ✓Access4 Partner

RELATED SERVICES

Managed IT Services →Pricing & SLA →Essential Eight →E8 Assessment →

WE SERVICE ALL OF SYDNEY

Local IT Support Near You

Two offices, one team - managed IT support across Greater Sydney

Sydney

Sydney CBD

Penrith

Parramatta

North Sydney

Blacktown

Inner West

Milnsbridge managed IT services for defence contractors

DEFENCE IT

Ready to Achieve Essential Eight Compliance?

Talk to us about DISP-aligned managed IT and Essential Eight implementation for your defence supply chain business.

Talk to a Specialist Book a 30-Minute Call