How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

SERVICES

Business Internet Connections

Q: Do you manage the carrier relationship?

Yes. We handle procurement, installation coordination, and ongoing carrier liaison. If there's an outage, we deal with the carrier so you don't have to.

Q: Can you set up failover?

Yes. We deploy 4G/5G failover with automatic switchover. Your team keeps working while we resolve the primary connection issue.

Q: Do you support multiple office locations?

Yes. We design connectivity for multi-site businesses including site-to-site VPN and SD-WAN where appropriate.

Reliable, fast internet for Sydney businesses. We design, procure, and manage your connectivity.

Talk to a Specialist Book a 30-Minute Call

<13min

Avg Response

87%

First-Call Fix

24+

Years Experience

4.9

Google Rating

BUSINESS CONNECTIVITY

Internet That Your Business Can Rely On

Your internet connection is the backbone of everything - cloud apps, VoIP, video conferencing, remote access. When it drops, everything stops. Consumer-grade NBN plans with "best effort" speeds and no SLA aren't built for business.

Milnsbridge designs internet solutions for businesses that need reliability. We assess your bandwidth requirements, recommend the right connection types, manage the procurement, and provide ongoing monitoring and failover options.

WHAT WE DELIVER

Business Internet Services

Connection Design

Bandwidth assessment based on your user count, applications, and growth plans. We recommend the right connection type - NBN Enterprise, fibre, ethernet, or fixed wireless.

Procurement & Setup

We handle carrier procurement, installation coordination, and router/firewall configuration. One point of contact instead of dealing with carriers directly.

Failover & Redundancy

4G/5G failover for critical sites. Automatic switchover when your primary connection drops - your team keeps working without interruption.

Monitoring & Support

Real-time bandwidth monitoring, latency alerts, and carrier liaison. When there's a problem, we're already on it before you call.

Want to See How This Works for Your Business?

We'll assess your current setup and show you exactly what we'd change. No obligation.

Talk to a Specialist Book a 30-Minute Call

<13minAvg Response

4G/5GFailover Available

87%First-Call Resolution

24+Years Experience

FAQ

Internet Questions

What type of connection do I need?

It depends on your user count and applications. A 20-person office using cloud apps and VoIP needs different bandwidth than a 5-person office doing basic email. We assess and recommend.

Do you manage the carrier relationship?

Yes. We handle procurement, installation coordination, and ongoing carrier liaison. If there's an outage, we deal with the carrier so you don't have to.

Can you set up failover?

Yes. We deploy 4G/5G failover with automatic switchover. Your team keeps working while we resolve the primary connection issue.

Do you support multiple office locations?

Yes. We design connectivity for multi-site businesses including site-to-site VPN and SD-WAN where appropriate.

WHY MILNSBRIDGE

Trusted by Sydney Businesses Since 2002

24+

Years managing IT for Sydney businesses

<13min

Average response time

87%

First-call resolution rate

4.9

Google rating from real clients

INTERNET

Need Reliable Business Internet?

We'll assess your needs, recommend the right connection, and manage it end to end.

Talk to a Specialist Book a 30-Minute Call