How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

IT SUPPORT PENRITH

Managed IT Support in
Penrith & Western Sydney

For over 24 years, we've provided local IT support to Penrith businesses. Proactive monitoring, local help desk, cyber security, and monthly reporting. Per-seat plans from $89/month.

Talk to a Specialist Book a 30-Minute Call

<13min

Avg Response

87%

First-Call Fix

Sydney Offices

24+

Years Experience

LOCAL SERVICE AREA

Based in Penrith, Servicing Western Sydney

Based at the foot of the Blue Mountains, servicing the Nepean and St Marys region. Our full-time IT help desk team provides responsive managed IT support - friendly technicians who know your business.

Servicing: Penrith, St Marys, Kingswood, Jamisontown, Emu Plains, Glenmore Park, Werrington, and across Western Sydney to the Blue Mountains.

Milnsbridge delivers managed IT support in Penrith and across Western Sydney. Local managed service provider since 2002 with over 24 years of experience. Essential Eight aligned cyber security, 13-minute average response time, per-seat pricing from $89/month. Rated Excellent on Google with 56+ Google reviews. Call 1300 300 293.

ABOUT THIS SERVICE

Managed IT Support in Penrith - Local Western Sydney Expertise

Milnsbridge provides managed IT support in Penrith and across Western Sydney, combining responsive day-to-day IT support with proactive monitoring and security. Our local help desk delivers a 13-minute average response, and our per-seat plans are designed to make costs predictable while keeping your systems stable and secure. Call 1300 300 293.

A complete managed IT service (not just break/fix)

Our managed service includes the components most Penrith businesses rely on: IT support, cyber security, cloud backup, Microsoft 365, managed WiFi, and optional HP hardware provisioning - all managed by one dedicated team.

24+ years supporting Penrith and Western Sydney businesses

For over 24 years, we’ve provided local IT support as a managed service provider to Penrith organisations - building deep knowledge of the operational and security challenges facing Western Sydney industries, from construction to professional services.

When you search for IT support Penrith, managed IT support in Penrith, or a trusted Penrith IT company, you need a provider who can support teams across the region - including Penrith, St Marys, Kingswood, Jamisontown, Emu Plains, Glenmore Park, Werrington, and throughout Western Sydney.

WHY MILNSBRIDGE

Trusted by Sydney Businesses Since 2002

24+

Years in Sydney

Offices across Sydney

87%

First-call resolution

4.9

Google rating

Want to See How This Works for Your Business?

We'll assess your current setup and show you exactly what we'd change. No obligation.

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LOCAL COVERAGE

IT Support Across Penrith & Western Sydney

For over 24 years we've been providing local IT support as a managed service provider to Penrith businesses, which has allowed us to develop a deep understanding of the local business landscape - from professional services on High Street to industrial operations in Emu Plains and Jamisontown.

Our on-site coverage area includes Penrith, St Marys, Kingswood, Jamisontown, Emu Plains, Glenmore Park, Cranebrook, South Penrith, Leonay, and surrounding suburbs. With a 13-minute average first response time from our local help desk, your team gets fast support without the CBD wait times.

Every HP business laptop or desktop we install includes a fixed-price fee with on-site installation anywhere in the Penrith region - so you know the cost before we arrive.

FAQ

IT Support Penrith - Common Questions

Do you provide on-site IT support in Penrith?

Yes. We've been based in the Penrith area for over 24 years. Our senior engineers provide scheduled on-site visits across Penrith, St Marys, Kingswood, Jamisontown, Emu Plains, and surrounding suburbs.

How fast can you respond to IT issues in Penrith?

Our average first response time is 13 minutes. 98% of issues are resolved within one hour. Our help desk is staffed by local, Sydney-based engineers.

How much does managed IT cost in Penrith?

Plans start from $89 per seat per month (ex GST) with a 10-seat minimum. Fixed pricing - no hourly rates or surprise bills. See our pricing page for plan details.

What suburbs do you cover from Penrith?

We provide managed IT support across Penrith, St Marys, Kingswood, Jamisontown, Emu Plains, Glenmore Park, Cranebrook, South Penrith, Leonay, and the broader Nepean region. For businesses further west, we also cover the Blue Mountains corridor.

What security controls are included?

Every plan includes Essential Eight aligned security: patching, endpoint protection (SentinelOne), email security, and DNS filtering. Optional add-ons include application control (ThreatLocker), MFA (Duo), and vulnerability scanning. Optional add-ons available for advanced security controls.

Can you support businesses with multiple Western Sydney locations?

Yes. We manage multi-site businesses across Western Sydney with centralised IT management, consistent security policies, and a single monthly invoice. Our managed IT scales from 10 to 200 seats.

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