Pricing & SLA Details
Reference point for plan pricing, full inclusions, SLA targets, and performance datasets. Prices shown are per seat per month.
Core
$89
/ seat
Minimum 10 seats.
Business-hours coverage.
Business-hours coverage.
Growth
$99
/ seat
Minimum 10 seats.
Unlimited business hours support.
Unlimited business hours support.
Enhanced
$149
/ seat
Minimum 10 seats.
Unlimited 24×7 support.
Unlimited 24×7 support.
Calculate monthly totals for common team sizes. Prices are per seat per month (minimum 10 seats).
| Team Size | Core Plan | Growth Plan | Enhanced Plan |
|---|---|---|---|
| 10 Seats | |||
| 25 Seats | |||
| 50 Seats |
* Totals are indicative monthly service fees. Additional items (servers, onsite visits) may apply.
Full Inclusions Comparison
Detailed breakdown of what is included in each support tier.
| Inclusion | What it means | Core | Growth | Enhanced |
|---|---|---|---|---|
| Remote Support | Swift IT assistance without onsite visits. | 3 hrs included | Unlimited | Unlimited 24×7 |
| Onsite Support | Physical visits to your office for hardware/network issues. | Hourly Rate | Unlimited | Unlimited 24×7 |
| Afterhours Support | Critical support outside of standard business hours. | Hourly Rate | Hourly Rate | Unlimited 24×7 |
| Support Hours | When our service desk is actively manned. | Mon-Fri 8:00-5:30 | Mon-Fri 8:00-5:30 | 24/7/365 |
| Minimum Seats | Minimum number of billable users per plan. | 10 Seats | 10 Seats | 10 Seats |
| Onboarding/Offboarding | Seamless setup for new staff and removal of leavers. | Included | Included | Included |
| M365 Administration | Expert management of your Microsoft 365 tenant. | Included | Included | Included |
| Cyber Awareness Training | Empower staff to identify phishing and stay safe online. | Not Included | Included | Included |
| EDR / Antivirus | Advanced Endpoint Protection (SentinelOne). | Included | Included | Included |
| Password Manager | Secure enterprise password vault (Keeper). | Not Included | Included | Included |
| DNS Filter | Blocks harmful websites and phishing links. | Not Included | Included | Included |
| Cloud Email Security | Protects communications from threats and spam. | Included | Included | Included |
| Critical Updates | Patch management for software and security updates. | Included | Included | Included |
| Server Monitoring | Constant surveillance of server health and performance. | Included | Included | Included |
| 24/7 Alerts | Swift detection and response to potential system issues. | Included | Included | Included |
| Backup Monitoring | Daily checks to ensure data is safely backed up. | Included | Included | Included |
| Executive Reports | Monthly summary of health, performance, and tickets. | Included | Included | Included |
| Standard Ops Environment | Unified computing environment for consistency. | Included | Included | Included |
SLA Response Targets
Response times measured during business hours (unless on Enhanced plan).
| Priority | Core (Resp / Res) | Growth (Resp / Res) | Enhanced (Resp / Res) |
|---|---|---|---|
| P1 Critical | 60 mins / 4 hrs | 30 mins / 4 hrs | 15 mins / 4 hrs |
| P2 High | 2 hrs / 8 hrs | 1 hr / 8 hrs | 30 mins / 8 hrs |
| P3 Medium | 3 hrs / 24 hrs | 90 mins / 24 hrs | 60 mins / 24 hrs |
| P4 Low | 4 hrs / 32 hrs | 2 hrs / 32 hrs | 90 mins / 32 hrs |
| P5 Scheduled | 6 hrs / 40 hrs | 3 hrs / 40 hrs | 2 hrs / 40 hrs |
Live Performance Snapshot
Real-world performance based on 5,120 tickets sampled.
Avg First Response
13 min
Resolved in 1hr
98%
First Contact Fix
87%
Trusted partner of the world’s leading information technology companies
Managed IT Service Plans: Transparent Per-Seat Pricing
Three tiers built to suit different business risk profiles, growth goals, and support needs. All plans are backed by our Australian team and guaranteed SLAs.
Core
Essential managed IT support for smaller teams looking to move beyond break-fix IT and establish a secure foundation.
$89 per seat per month (ex GST)
Minimum 10 seats.
Growth
Enhanced support and security for growing organisations that rely heavily on IT and require comprehensive business-hours coverage.
$99 per seat per month (ex GST)
Minimum 10 seats.
Enhanced
Premium support and security for complex, high-risk, or always-on environments, including unlimited 24x7 support coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
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