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Managed IT Services Pricing in Australia (2026 Guide)
Managed IT service plans with clear per-seat pricing
Choose the coverage level that fits your risk profile and support needs. Pricing is per seat, per month, with a 10 seat minimum. No vague “from” pricing.
Core
A practical baseline for smaller teams moving beyond break-fix IT.
$89 per seat per month (ex GST)
Minimum 10 seats.
- ✓Proactive monitoring and health checks
- ✓Managed patching and maintenance
- ✓Structured support coverage and reporting
Growth
Stronger coverage for organisations that rely on IT to operate day-to-day.
$99 per seat per month (ex GST)
Minimum 10 seats.
- ✓Broader support coverage for busy teams
- ✓Security and operational uplift options
- ✓Better fit for multi-site and growing environments
Enhanced
For complex, high-risk or always-on environments needing 24x7 coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
- ✓Unlimited 24x7 support coverage
- ✓Best fit for critical operations and compliance needs
- ✓Higher intensity service delivery and response targets
Estimate your monthly cost
Use this as a budgeting guide. The estimate applies the 10 seat minimum and uses published per-seat pricing.
Minimum billing is 10 seats.
Excluded
Toggle to highlight totals inclusive of GST.
Estimates are monthly and exclude once-off onboarding. Options such as branch offices, server management and scheduled onsite visits may add recurring costs.
Billable seats
10
Per seat (ex GST)
$99
Monthly estimate (ex GST)
$990
Monthly estimate (inc GST)
$1,089
Add-ons and environment-specific upgrades are scoped separately.
Pricing questions
Quick answers for procurement and budgeting.
How is managed IT pricing calculated
Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.
What does the 10 seat minimum mean
If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.
What is included in the managed IT plans
Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.
Do you offer 24x7 support
Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.
Do you offer month to month contracts
We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.
Is onboarding included in the monthly price
No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.
Do you support Microsoft 365 licensing and device procurement
Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.
Can you tailor the plan to our environment
Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.
Where can I review plan SLA targets
Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.
What locations do you support
We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.
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Inclusions
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Core
$
89
seat/month/ ex GST
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Most Popular
Growth
$
99
seat/month/ ex GST
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Enhanced
$
149
seat/month/ ex GST
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Remote Support
Comprehensive and swift IT assistance without the need for onsite visits, saving time and reducing interruptions.
Core Plan has 3 hours of included Remote Support, Growth & Enhanced have unlimited Remote Support.
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3 Hours Included
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Unlimited
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Unlimited 24x7
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Onsite Support
Comprehensive onsite IT assistance without limitations, providing ultimate peace of mind for your IT needs, regardless of where the issue arises.
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Unlimited
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Unlimited 24x7
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Afterhours Support
While rarely needed, afterhours support can be critical to your business, especially if staff travel extensively
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Additional charges apply
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Additional charges apply
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Unlimited 24x7
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Support Hours
Receive reliable assistance from qualified technicians during business hours on hour Core & Growth Plans or round-the-clock IT support on our Enhanced Plan
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Monday to Friday
8am - 5:30pm
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Monday to Friday
8am - 5:30pm
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24 Hours Support - 7 Days a Week
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Minimum Seats
There is a minimum number of seats. If you have less than 10 seats or reduce your seat count to less than 10, the minimum fee will remain 10 seats
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10 Seats
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10 Seats
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10 Seats
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Staff Onboarding + Offboarding
Seamless transition for new and departing staff, ensuring a consistent IT environment and minimising disruption.
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Microsoft 365 Administration
Expert management of your Microsoft 365 suite, ensuring optimal setup, security, and performance
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Cyber Security Awareness Training
Empower your staff with the knowledge to stay safe online, reducing the risk of security breaches
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EDR/Antivirus - Endpoint Protection
Safeguard your devices against threats, ensuring the security and integrity of your business data
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Cloud Hosted Email Security
Protect your communications from threats and spam, ensuring safe and efficient email correspondence.
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Critical Software & Security Updates
Stay updated with the latest patches, ensuring the safety and smooth running of your IT systems
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Server Performance Monitoring
Constant surveillance of server health and performance to ensure peak server performance, preventing unexpected downtimes and promoting business continuity
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24/7 System Monitoring + Alerts
Continuous oversight of your IT systems, ensuring swift detection and response to potential issues
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Daily Backup Monitoring
Continuous surveillance of daily backup processes to ensure your data is consistently and safely backed up, offering peace of mind and reducing data loss risks
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Monthly Executive Reports
Stay informed about the health and performance of your IT infrastructure, assisting in decision-making and future planning
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Standard Operating Environment
A unified computing environment across your organisation that enables consistency across your IT environment, simplifying management, and boosting overall efficiency
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Secure Password Manager
Boost security by using a robust tool to manage and store passwords, ensuring employees don't resort to weak or repeated passwords
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DNS Filter Internet Protection
Safeguard your network from harmful or inappropriate websites, ensuring a secure and productive online environment for your staff
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Pricing examples (ex GST)
Here are several examples of pricing based on the number of seats
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Monthly Fee
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Monthly Fee
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Monthly Fee
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10 Seats
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$890 ex GST
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$990 ex GST
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$1,490 ex GST
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25 Seats
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$2,225 ex GST
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$2,475 ex GST
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$3,725 ex GST
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50 Seats
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$4,450 ex GST
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$4,950 ex GST
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$7,450 ex GST
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100 Seats
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$8,900 ex GST
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$9,900 ex GST
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$14,900 ex GST
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150 Seats +
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Ask for pricing
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Ask for pricing
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Ask for pricing
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Live Service Performance
Transparency is key to a successful partnership. As Sydney’s leading Managed IT provider, we publish our live support metrics to demonstrate the reliability of our Australian-based service desk.
- Average First Response
- 13 mins
- Resolved Within 1 Hour
- 98%
- First Contact Resolution
- 87%
Get Sydney-based support before phishing becomes fraud
For small businesses, phishing can escalate into invoice redirection, credential theft, or unauthorised access. Milnsbridge provides local IT support backed by cyber security controls that reduce repeat incidents.
MANAGED IT SERVICES PRICING PLAN BENEFITS
Join the growing list of companies enjoying the benefits offered by Milnsbridge including Managed IT Services inclusions such as security auditing, disaster recovery planning, budgeting assistance, and licensing
With offices in the Sydney CBD & Penrith our Managed Service Provider HelpDesk is staffed by a team of experts ready to provide you remote assistance when you need it. IT Support is available 24 hours a day, 7 days a week (excluding Christmas). All first and second level cases are managed directly by the HelpDesk, with cloud services and third level and beyond cases being escalated to our in-house Engineering team.
More appropriately called Endpoint Detection and Response (EDR) Security today, the humble AntiVirus software now provides an extensive array of features including AV, Malware, Spyware and Ransomware protection. Endpoint Security also provides free website filtering in real time to help protect your systems inside and outside of your network by blocking inappropriate access. We supply, install and support our Endpoint Security suite at not additional cost to you as part of the program.
All key managed computers are monitored with management agents sending alerts directly to our Service Desk watching over your network 24×7. Most system issues are discovered, alerted and fixed long before a problem exists.
Over 24 years of experience has allowed us to develop a very comprehensive Managed CyberSecurity Service. Milnsbridge uses Keeper Password Manager which provides a secure password manager for business. Keeper allows for separate password vaults for business and personal passwords to ensure secure cloud computing.
In addition to ensuring all Microsoft patches are up to date we also update a large range of 3rd Party (Non-Microsoft) applications. No more annoying pop-up messages telling you to update anymore. Examples of 3rd Party software updated includes Adobe Acrobat, Java, iTunes, and browsers like Firefox and Chrome are also automatically updated to help keep you secure.
Besides getting rid of all the annoying spam, we also eliminate most other email-borne threats before they even reach your mailbox. Best of all, your staff can manage their own quarantine and whitelists. Another inclusion of our plans we’ll supply, configure, and support at no additional cost.
Our team of professional and friendly Senior Engineers can be scheduled to provide fast onsite IT support anywhere in Sydney on a daily, weekly, fortnightly or monthly basis. Scheduled visits provide your business with the certainty of having an onsite IT company Sydney-wide you can depend on.
Enjoy the Peace of Mind that we take care of all Microsoft updates including critical security updates and general software updates. Updates are personally approved by your dedicated IT Technician in conjunction with your onsite visit schedule to help provide a smooth and seamless updating experience.
Every Business needs the flexibility to deliver reliable work from home solutions for their employees. VPN Access, Wi Fi, WFH Setup with onsite and remote support. Secure Remote Working Platform including Managed WiFi solutions.
Every HP Business laptop or desktop we install has a fixed price install fee, including onsite installation anywhere in Sydney, so you know exactly what the costs are going to be, allowing you to take comfort in knowing there will be no additional installation charges. Extra discounts are provided for multiple installations to save you even more.
Why wait for something to break or for someone to notice a problem when it could already have been fixed? There are a lot of different types of problems that can develop, but over time some problems tend to reappear and can easily be fixed automatically. Our Proactive MSP Monitoring Agents are working 24 hours a day to detect problems and if they do we’ll immediately commence a Self Healing repair for the most common problems.
You’ll receive an Executive Summary report every month detailing all managed components including every support case, all monitoring actions, managed backup successes/fails, system numbers, warranties, and benchmarking statistics to see how your business is performing.
Let’s get started – Managed IT Services Pricing Plans
IT Services Plans Sydney
Get in touch today and one of our friendly staff will call you to discuss your needs.
Customer Satisfaction Rating
Rated 5 out of 5
IT Support Pricing
Our track record shows that we do what we promise, operate with transparency and are fully invested in forming long-term relationships where we provide the right Monthly support plans Sydney businesses need to flourish.
WHEN RESPONSE TIME MATTERS
Percentage of cases responded to within 1 hour
95%
fix it quick
Percentage of cases resolved within 1 hour
98%
Sydney Managed IT Services Provider
