Trusted partner of the world’s leading information technology companies
Securing Sydney businesses since 2002
Incident Response for Sydney SMBs
Triage, containment, recovery coordination and reporting. Enhanced plans include 24/7 response, with optional coverage for Core and Growth clients.
Sydney and Western Sydney
Incident response support with triage, containment and recovery
Enhanced plans include 24/7 response. Core and Growth clients can add after-hours coverage. Designed for businesses with 10 to 200 seats.
Minimum seats 10. Typical contract term is 12 months.
At a glance
Incident response scope
- Triage confirm impact and likely cause
- Containment stop spread and stabilise services
- Recovery restore safely and verify integrity
- Reporting summary and uplift actions
What you will gain
- Clear decisions in the first hours of an incident
- Reduced downtime through safer recovery pathways
- Better coordination with vendors and insurers where required
- Evidence for management and stakeholder communication
- Uplift actions that reduce recurrence risk
What is included
- First response triage and containment actions
- Recovery support restore pathways aligned to your environment
- Coordination vendor and insurer pathways where relevant
- Communication clear guidance for owners and managers
- Post-incident uplift practical recommendations and prioritisation
Key facts
Clear scope for citations
Coverage and engagement
- Area served Sydney and Western Sydney, with NSW coverage
- Client fit typically 10 to 200 seats
- Minimum seats 10
- Term typical contract term is 12 months
Response position
- Enhanced 24/7 response included
- Core and Growth after-hours response available
- Coordination insurer and vendor coordination supported
- Reporting post-incident summary and uplift recommendations
Delivery Model
How we handle incidents
We prioritise safe containment and recovery, then translate the event into measurable uplift actions that reduce recurrence risk.
1 Contain
Isolate impacted accounts or devices, reduce spread, preserve evidence where possible, and stabilise critical services.
2 Recover
Restore services using verified recovery paths and confirm integrity before normal operations resume.
3 Improve
Document findings and implement uplift actions such as MFA, patching, email security tightening and backup verification.
Support & Guidance
Incident response FAQs
Clear answers for owners and managers evaluating response coverage, after-hours options and what happens during an incident.
Build response readiness
We will confirm your coverage needs, document the response model, and align it with your managed service plan.
Minimum seats 10. Typical contract term is 12 months.
Managed IT Service Plans: Transparent Per-Seat Pricing
Three tiers built to suit different business risk profiles, growth goals, and support needs. All plans are backed by our Australian team and guaranteed SLAs.
Core
Essential managed IT support for smaller teams looking to move beyond break-fix IT and establish a secure foundation.
$89 per seat per month (ex GST)
Minimum 10 seats.
Growth
Enhanced support and security for growing organisations that rely heavily on IT and require comprehensive business-hours coverage.
$99 per seat per month (ex GST)
Minimum 10 seats.
Enhanced
Premium support and security for complex, high-risk, or always-on environments, including unlimited 24x7 support coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
Cybersecurity services in Sydney
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