What hardware is used for business phones?

We typically deploy certified Yealink and Poly desk handsets, plus Logitech and Yealink systems for meeting rooms. All handsets are pre-provisioned and shipped ready to plug in.

How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

SERVICES

Managed Voice Solutions

Q: Is managed voice available as a standalone service?

No. Managed voice is available exclusively to managed IT services clients. Voice is delivered as part of a managed relationship so your phones, network, security, and support are governed together under one provider with one SLA.

Q: Can you replace our existing phone system?

Yes. We migrate from legacy PBX, ISDN, and SIP systems to cloud-based managed voice. Number porting is included so your existing numbers transfer across with zero downtime.

Q: Can you migrate us from Microsoft Teams Phone?

Yes. We regularly migrate businesses from Teams Phone to Access4 SasBoss, our managed voice platform. SasBoss offers dedicated PSTN connectivity, advanced call routing, and auto-attendant features without the Microsoft licensing complexity. We handle the full migration including number porting.

Q: Can you migrate us from 3CX?

Yes. We regularly migrate businesses off 3CX, including setups running on Raspberry Pi or other on-premise hardware with no redundancy. We handle the full transition: audit your current call flows, port your numbers, provision handsets, and cut over with zero downtime.

Q: Can you support hybrid and remote teams?

Yes. Staff get the same call quality and features whether they are in the office, at home, or travelling. The cloud-hosted platform works on desk phones, mobile apps, and softphones.

Q: Can you manage call routing and after-hours?

Yes. We document call flows, configure hunt groups, IVR menus, and queues, then manage changes as your team structure evolves. After-hours routing and voicemail-to-email are standard.

Q: Do you publish standard pricing for managed voice?

No. Voice requirements vary by site count, user numbers, and call flows. We scope requirements first, then propose a design with transparent per-seat pricing. Managed voice is available exclusively to managed IT services clients.

Q: How does the Access4 partnership help?

As an Access4 Gold Partner, Milnsbridge has structured escalation paths and direct platform support from Access4 engineering. The SasBoss platform is carrier-grade, geo-redundant, and trusted by over 100,000 Australian business users.

Q: Do you support conferencing rooms?

Conferencing room management is a dedicated managed service at $49.95 per room per month. It includes monitoring, documentation, and governance of your meeting room hardware and AV equipment. This is separate from managed IT and managed voice plans.

Cloud-based phone systems managed end to end. Replace legacy PBX with modern business communications.

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87%

First-Call Fix

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BUSINESS COMMUNICATIONS

Cloud Phone Systems, Managed For You

Legacy phone systems are expensive, inflexible, and increasingly difficult to maintain. Cloud-based voice solutions give you enterprise features - auto-attendants, call queuing, mobile apps, and Teams integration - without the hardware overhead.

Milnsbridge designs, deploys, and manages cloud phone systems for businesses with 10 to 200 seats. We handle the migration from your existing system, number porting, handset provisioning, and ongoing support.

How Managed Voice Works

Managed voice replaces traditional on-premise phone systems with a cloud-hosted business phone service. Instead of maintaining your own PBX, SIP trunks, or VoIP hardware, your entire telephony environment runs on Access4's carrier-grade SasBoss platform - a hosted PBX and UCaaS solution built for Australian businesses. Milnsbridge designs, deploys, and manages the system end to end: call routing, auto-attendant, IVR menus, number porting, handset provisioning, and ongoing changes. It is a fully managed business phone system, not a DIY VoIP product.

WHO IT IS FOR

Managed Voice Suits Businesses That

Are Replacing a Legacy PBX

Your on-premise phone system is end of life, expensive to maintain, or running on hardware with no redundancy. Time to move to cloud.

Have Multiple Sites or Remote Staff

One platform across all locations with consistent call quality, shared directories, and unified call routing - no per-site hardware.

Are Frustrated with 3CX

Rising licence costs, security concerns, and unreliable on-premise hosting. We migrate you to a managed cloud platform with zero downtime.

Want One Provider for IT and Voice

No more finger-pointing between your IT company and phone vendor. One provider, one SLA, one relationship managing everything.

WHAT'S INCLUDED

Managed Voice Scope

System Design

Call flow design, auto-attendant configuration, hunt groups, call queues, and voicemail-to-email. Tailored to how your business actually handles calls.

Migration & Porting

Number porting from existing carriers, handset provisioning, and phased migration to minimise disruption. We handle the carriers so you don't have to.

Teams Integration

Microsoft Teams Phone migration - we move businesses from Teams Phone to Access4 SasBoss with full number porting and zero downtime.

Ongoing Management

User moves, adds, and changes. Call routing updates, handset replacements, and support for your team when they need help.

WHY SWITCH

7-Point Operational Comparison

Area	Legacy / Traditional	Milnsbridge Managed Voice
Infrastructure	Physical hardware on-site. Often a one-off telco project with no ongoing governance.	Cloud-native on the Access4 platform. Treated as a core business system.
Work Model	Tied to physical office desks and legacy handsets.	Hybrid-ready. Consistent experience across office, home, or travel.
Change Management	Complex changes constrained by legacy PBX hardware.	Add users, modify routing, and update call flows as your team evolves.
Collaboration	Voice exists in a silo, separate from video and meetings.	Voice, Teams calling, and video aligned in one environment.
Reporting	Telephony spend often unknown with no call data.	Call volume, wait time, and abandonment insights to inform staffing.
Governance	Reactive support with no documented call routing rules.	Service reviews, documented flows, and escalation paths.
Resilience	Limited options for internet outages or line failover.	Mobile diversions and failover paths for internet outages.

MIGRATE FROM 3CX TO MANAGED CLOUD VOICE

Still Running 3CX on a Raspberry Pi?

Many Sydney businesses are running 3CX on low-cost hardware like a Raspberry Pi in the office. It was cheap to set up, but it comes with real business risk: no redundancy, no failover, no one managing it, and a platform with a history of security incidents. If your phones go down when the internet drops or the SD card fails, that is not a phone system - it is a liability.

Capability	3CX / On-Premise PBX	Milnsbridge Managed Voice
Infrastructure	Runs on a Raspberry Pi or low-cost server in your office. Single point of failure – if the hardware dies, your phones die.RISK	Cloud-native on Access4 SasBoss. Carrier-grade, geo-redundant infrastructure across Australian data centres.RESILIENT
Redundancy	None. One internet outage, one power cut, one SD card corruption and the entire business loses phone service.RISK	Automatic failover between data centres. Mobile app keeps staff reachable even during office outages.RESILIENT
Security	3CX suffered a major supply chain attack in 2023 (CISA advisory). Self-hosted systems are rarely patched and often exposed to the internet.RISK	Platform security managed by Access4 with continuous patching. No on-premise attack surface for voice infrastructure.MANAGED
Ongoing Management	Typically unmanaged after install. The original integrator moves on. Firmware updates, certificate renewals, and call routing changes fall on you.	Milnsbridge manages the full lifecycle: onboarding, call flow design, number porting, user changes, and quarterly reviews.
Pricing Model	3CX licensing costs have increased 20%+ annually since 2024. Surprise pricing changes and forced bundling of AI features many businesses do not need.	Predictable per-user pricing. No surprise licence changes, no forced add-ons.
Hybrid / Remote	Mobile app exists but relies on the on-premise server being online. If the office is down, remote workers lose service too.	Cloud-native means every user gets the same experience whether in the office, at home, or travelling.
Migration Path	Locked into on-premise infrastructure. Migration requires downtime and careful number porting.	We handle the full migration from 3CX including number porting, call flow mapping, and handset provisioning. Zero-downtime cutover.
Partner Ecosystem	3CX has been banning partners who raise concerns publicly. Shrinking local partner network in Australia.	Access4 is Australian-built with 100,000+ SMB users. Gold Partner program with local engineering support.LOCAL

Running 3CX and want to understand your options? We will map your current setup and show you what a managed migration looks like.

Powered by Access4 - Australia's Leading Cloud Voice Platform

As an Access4 Gold Partner, Milnsbridge delivers managed voice on the SasBoss platform - carrier-grade, geo-redundant infrastructure trusted by over 100,000 Australian business users. You get enterprise-grade telephony with local support and direct escalation paths to Access4 engineering.

View Our Certifications

IMPLEMENTATION

Implementation Journey

A clean cutover with full documentation and service governance.

Discover

Confirm sites, user roles, call flows, and business number ranges.

Design

Document routing rules, after-hours logic, escalation paths, and incident procedures.

Onboard

Provision services, configure devices, coordinate number porting, and execute a phased cutover.

Operate

Ongoing support, change management, governance reviews, and reporting.

Typical implementation: 2-4 weeks depending on site count and complexity.

Want to See How This Works for Your Business?

We'll assess your current setup and show you exactly what we'd change. No obligation.

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FAQ

Managed Voice Questions

Is managed voice available as a standalone service?

No. Managed voice is available exclusively to managed IT services clients. Voice is delivered as part of a managed relationship so your phones, network, security, and support are governed together under one provider with one SLA. This avoids finger-pointing between vendors and means changes to your voice environment are coordinated with your broader IT. Learn about our managed IT plans or view pricing and SLA targets.

Can you replace our existing phone system?

Yes. We migrate from legacy PBX, ISDN, and SIP systems to cloud-based solutions. Number porting is included - your existing numbers transfer across.

Can you migrate us from Microsoft Teams Phone?

Yes. We regularly migrate businesses from Teams Phone to Access4 SasBoss, our managed voice platform. SasBoss offers dedicated PSTN connectivity, advanced call routing, and auto-attendant features without the Microsoft licensing complexity. We handle the full migration including number porting.

Can you support hybrid and remote teams?

Yes. Staff get the same call quality and features whether they are in the office, at home, or travelling.

Can you manage call routing and after-hours?

Yes. We document call flows, configure hunt groups and queues, then manage changes as your team structure evolves.

Do you publish standard pricing?

No. Voice requirements vary by site count, user numbers, and call flows. We scope requirements first, then propose a design with transparent per-seat pricing.

How does the Access4 partnership help?

As an Access4 Gold Partner, we have structured escalation paths and direct platform support, reducing delivery risk for your business.

What hardware is used for conferencing?

We typically use certified systems from Logitech and Yealink for meeting rooms, plus Poly or Yealink handsets for desk phones.

Do you support conferencing rooms?

Conferencing room management is a dedicated managed service at $49.95 per room per month. It includes monitoring, documentation, and governance of your meeting room hardware and AV equipment. This is separate from managed IT and managed voice plans.

Can you migrate us from 3CX?

Yes. We regularly migrate businesses off 3CX - including setups running on Raspberry Pi or other on-premise hardware with no redundancy. We handle the full transition: audit your current call flows, port your numbers, provision handsets, and cut over with zero downtime. You move from self-managed infrastructure to a fully managed cloud voice platform backed by Access4.

WHY MILNSBRIDGE

Trusted by Sydney Businesses Since 2002

24+

Years managing IT for Sydney businesses

<13min

Average response time

87%

First-call resolution rate

4.9

Google rating from real clients

VOICE

Ready to Modernise Your Phone System?

We'll design, deploy, and manage your cloud phone system - from number porting to ongoing support.

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