How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

MANAGED IT PRICING

Managed IT Services Pricing in Australia

Three plans, one promise: no hidden fees. Compare inclusions and SLAs for Sydney businesses with 10-200 seats.

$89

From / seat / month

Seat Minimum

13min

Avg Response

4.9

Google Rating

Talk to a Specialist Book a 30-Minute Call

COMPARE PLANS

What's included in each plan

Choose the level of coverage you need today. All plans include proactive monitoring, maintenance, and a predictable per-seat monthly cost.

All prices exclude GST.

Inclusion	Core $89/seat	Growth $99/seat	Enhanced $149/seat
Remote SupportSwift IT assistance without onsite visits	3 HoursIncluded	Unlimited	Unlimited24×7
Onsite SupportHands-on IT assistance at your office	—	Unlimited	Unlimited24×7
Afterhours SupportCritical support outside business hours	Additional charges	Additional charges	Unlimited24×7
Support HoursWhen you can reach our helpdesk	Mon–Fri8am – 5:30pm	Mon–Fri8am – 5:30pm	24/77 Days a Week
Minimum Seats	10	10	10
Staff Onboarding + OffboardingSeamless transition for new and departing staff	✓	✓	✓
Microsoft 365 AdministrationExpert management of your M365 suite	✓	✓	✓
Cyber Security Awareness TrainingStaff training to reduce breach risk	—	✓	✓
EDR/Antivirus – Endpoint ProtectionDevice-level threat protection	✓	✓	✓
Cloud Hosted Email SecuritySpam and threat filtering for email	✓	✓	✓
Critical Software & Security UpdatesPatching to keep systems safe and current	✓	✓	✓
Server Performance MonitoringConstant server health surveillance	✓	✓	✓
24/7 System Monitoring + AlertsContinuous oversight with swift response	✓	✓	✓
Daily Backup MonitoringEnsuring data is safely backed up every day	✓	✓	✓
Monthly Executive ReportsIT health and performance insights	✓	✓	✓
Standard Operating EnvironmentUnified, consistent IT across your org	✓	✓	✓
Secure Password ManagerRobust password storage for all staff	—	✓	✓
DNS Filter Internet ProtectionBlock harmful websites across your network	—	✓	✓

Pricing examples (ex GST)

Monthly cost based on number of seats

Seats	Core	Growth	Enhanced

Not Sure Which Plan Fits?

We'll assess your environment and recommend the right plan - no obligation, no pressure.

Talk to a Specialist Book a 30-Minute Call

SLA TARGETS

Response & Resolution Times by Plan

Response times measured from ticket logged during support hours. Resolution targets vary by priority and complexity.

Priority	Description	Core	Growth	Enhanced
P1 - Critical	Total outage or major business impact	60min / 4hr	30min / 4hr	15min / 4hr
P2 - High	Significant degradation affecting multiple users	2hr / 8hr	1hr / 8hr	30min / 8hr
P3 - Medium	Single user or non-critical system affected	3hr / 24hr	90min / 24hr	1hr / 24hr
P4 - Low	Minor issue, workaround available	4hr / 32hr	2hr / 32hr	90min / 32hr
P5 - Planned	Scheduled request or information query	6hr / 40hr	3hr / 40hr	2hr / 40hr

Format: First response / Target resolution. All times are business hours unless on Enhanced 24×7 plan.

Download our pricing specification or SLA performance data for your records.

📄 Pricing PDF 📊 SLA Data (JSON)

PRICING FAQ

Common Questions About Our Pricing

What's a seat?

A seat is one employee with a managed device and a Microsoft 365 licence. Additional options are available for workers who only need email or shared device access.

Are there setup fees?

Yes - onboarding includes documentation, agent deployment, and security baseline configuration. Onboarding is typically $1,250-$4,500 depending on environment complexity.

What's the contract term?

12-month agreements. Annual price review: greater of 5% or CPI.

Can I change plans?

Yes. You can upgrade at any time. Your per-seat rate adjusts from the next billing cycle.

What's NOT included?

Project work (migrations, new deployments), third-party licence costs, and hardware purchases are quoted separately. Day-to-day managed IT support and security are included in your per-seat plan.

How do I get a quote?

Book a 30-minute call. We'll scope your environment and provide a fixed quote - no obligation.

Milnsbridge managed IT services pricing: Core $89, Growth $99, Enhanced $149 per seat per month. All plans include help desk, monitoring, patching, SentinelOne endpoint protection, and email security. Growth adds unlimited support and onsite visits. Enhanced adds 24/7 coverage. 12-month agreements. Sydney-based managed service provider with Essential Eight aligned security. Rated Excellent on Google with 43+ Google reviews. Call 1300 300 293.

GET STARTED

Ready to Switch?

Tell us your seat count and we'll send you a tailored proposal - no obligation.

Talk to a Specialist Book a 30-Minute Call

Trusted partner of leading technology companies

Microsoft Partner managed IT services Sydney

Fortinet Advocate Partner managed FortiGate Sydney

HP Amplify Synergy Partner device lifecycle Sydney

HPE Business Partner infrastructure Sydney

Access4 Gold Partner managed voice Sydney

EXPLORE MORE

Related Services

Managed IT Services →

Full managed IT for Sydney businesses with 10-200 seats.

Small Business IT Support →

IT support tailored for small teams and growing businesses.

Cyber Security →

EDR, email security, awareness training, and Essential Eight alignment.

Cloud Services →

Microsoft 365, Azure, and cloud migrations for Sydney offices.

Sydney CBD IT Support →

Fast onsite support for CBD offices from our George Street base.

Talk to our team about the right plan for your business.

📖 Understanding Managed IT Services Pricing - Read More

PRICING GUIDE

Understanding Managed IT Services Pricing

A practical guide to IT support packages, pricing models, and what to look for when comparing managed service providers on value - not just price.

$89

Per seat / month
(Core plan)

24/7

Monitoring &
support coverage

24+

Years serving
Sydney businesses

Milnsbridge managed IT services pricing starts from $89 per seat per month. Plans include managed IT support, cyber security, monitoring, patching, and help desk access. With offices in Sydney CBD and Penrith, our help desk is staffed by senior engineers ready to respond in minutes.

How MSP Pricing Models Work

The managed services model means your provider takes ongoing responsibility for your IT environment in exchange for a predictable monthly fee - keeping systems running, secure, and aligned with your business goals.

Pricing is per seat, per month. A seat generally covers a user with managed devices and IT support. Check thoroughly with any provider so you understand what's included, excluded, and how additional work is billed.

Managed IT Support Costs

Each plan includes a defined baseline of services. Support hours, response targets, and inclusions are published upfront. No hidden costs, no ambiguity - transparent managed IT services pricing.

vCIO & Strategic Planning

Many plans include virtual CIO services - ensuring IT systems are reviewed, planned, and aligned with business strategy. Some providers charge separately for this as consultancy.

Managed Cyber Security Pricing

Today, managed cyber security is integrated into per-seat pricing. EDR, email filtering, awareness training, and DNS protection are included rather than charged as add-ons.

EDR & endpoint protection
Email security & filtering
Security awareness training
DNS protection
Essential Eight alignment
Keeper Password Manager
Daily backup monitoring
Remote working security

Cloud Backup Pricing

Cloud backup protects your data with automated, encrypted backups. Daily monitoring is included in every Milnsbridge plan - a core component of managed IT services.

Remote & WFH Support

VPN access, WiFi setup, WFH device configuration with on-site and remote support. A secure remote working platform included in managed IT services plans.

IT Services Plans for Sydney Businesses

Every plan includes Essential Eight aligned security, 24/7 monitoring, and a Sydney-based help desk. Enterprise-grade managed IT at per-seat pricing designed for growing businesses.

Rated Excellent on Google with 43+ Google reviews. Sydney businesses choose Milnsbridge for transparent pricing, responsive support, and genuine accountability.

Whether you're around the corner or across Sydney, Milnsbridge delivers managed IT services with local knowledge and real accountability.

24×7 Monitoring

All key devices are monitored with agents sending alerts directly to our service desk. Most issues are discovered and fixed before you notice.

Monthly Reporting

Executive summary detailing every support case, monitoring actions, backup results, system inventory, warranties, and licence status.

On-Site Support

Senior engineers scheduled for fast on-site IT support anywhere in Sydney - daily, weekly, fortnightly, or monthly visits.

Get a Custom Quote

Call 1300 300 293 to discuss managed IT services pricing and per-seat plans tailored to your business.

This guide to managed IT services pricing is regularly updated with information about managed services inclusions, pricing models, and industry benchmarks.