How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

IT SUPPORT · SYDNEY CBD

Managed IT Services in
Sydney CBD

Supporting Sydney CBD businesses for over 24 years. Local help desk, on-site and remote support, per-seat pricing from $89/mo. 13-minute average response time.

Talk to a Specialist Book a 30-Minute Call

<13min

Avg Response

87%

First-Call Fix

Sydney Offices

24+

Years Experience

SERVICE AREAS

On-Site IT Support Across Sydney CBD

Our team of professional, friendly senior engineers can be scheduled to provide on-site managed IT services across Sydney CBD and greater Sydney. When remote support isn't enough, we're there in person.

Servicing: Sydney CBD, Barangaroo, The Rocks, Circular Quay, Wynyard, Town Hall, Martin Place, Surry Hills, Darlinghurst, North Sydney, Chatswood, Parramatta, and across the Sydney metropolitan area.

Milnsbridge provides IT support in Sydney CBD with onsite response when needed. As a managed service provider, we deliver Essential Eight aligned managed IT services for CBD businesses. 13-minute average response time, per-seat pricing from $89/month. Rated Excellent on Google with 43+ Google reviews. Call 1300 300 293.

ABOUT THIS SERVICE

Managed IT Services in Sydney CBD - Local Support, On-Site When Needed

Milnsbridge provides IT support and managed IT services in Sydney CBD for businesses that need fast response times, dependable delivery, and a proactive approach to keeping systems healthy. Our local help desk responds in an average of 13 minutes, with services that include cyber security, cloud backup, Microsoft 365, and managed WiFi. Per-seat pricing from $89/month. Call 1300 300 293.

Senior engineers available for on-site support

Remote support solves most issues quickly, but sometimes you need a technician in the room. Our professional, friendly senior engineers can be scheduled to provide on-site managed IT services across Sydney CBD and greater Sydney - helping you resolve problems, move offices, or complete complex changes safely.

Hardware provisioning with fixed-price setup

If you’re standardising your fleet, every HP business laptop or desktop we provision includes fixed-price setup and on-site installation across Sydney. Hardware lifecycle management is built into our managed IT service - so you avoid surprise costs and keep your team productive with consistent, supportable devices.

Reporting that keeps leadership informed

You’ll receive a monthly executive summary report with a complete overview of IT services and solutions delivered - tickets resolved, security posture, system health, and recommendations. It’s designed to make your IT clear and measurable, not mysterious.

WHY MILNSBRIDGE

Trusted by Sydney Businesses Since 2002

24+

Years in Sydney

Offices across Sydney

87%

First-call resolution

4.9

Google rating

Want to See How This Works for Your Business?

We'll assess your current setup and show you exactly what we'd change. No obligation.

Talk to a Specialist Book a 30-Minute Call

TRUSTED SINCE 2002

Supporting Sydney CBD Businesses for Over 24 Years

Milnsbridge has delivered managed IT services to Sydney CBD businesses since 2002. Our team of senior engineers provides both remote and on-site support across the city - from Circular Quay to Central, Barangaroo to Surry Hills.

Every client receives a monthly executive summary report providing a complete overview of services delivered, every support case logged, and a current security posture assessment. This level of transparency is how we maintain long-term partnerships with Sydney's professional services firms, financial companies, and growing tech businesses.

What network services does your business actually need to ensure all staff and resources achieve maximum productivity? Our 13-minute average response time means your team spends less time waiting and more time working.

FAQ

IT Support Sydney CBD - Common Questions

Do you provide on-site IT support in Sydney CBD?

Yes. Our senior engineers can be scheduled for on-site visits across Sydney CBD, including computer repairs, server maintenance, network setup, and hardware installation. On-site support is included in Growth and Enhanced plans.

How fast do you respond to IT issues in the CBD?

Our average first response time is 13 minutes, with 98% of issues resolved within one hour. Our help desk is staffed by Sydney-based senior engineers - not offshore call centres.

What industries do you support in Sydney CBD?

We support professional services firms, financial services, legal practices, property management companies, and growing tech businesses across the CBD. Our Essential Eight aligned security is particularly valued by firms handling sensitive client data.

How much does managed IT cost for a CBD business?

Plans start from $89 per seat per month (ex GST) with a 10-seat minimum. Each seat includes full managed IT coverage - help desk, monitoring, security, and maintenance. See our pricing page for a full comparison.

Do you support hybrid and remote workers?

Yes. Our managed IT services cover remote, hybrid, and in-office teams equally. We manage Microsoft 365 environments, endpoint security, and cloud infrastructure regardless of where your team works.

What security is included with IT support?

Every plan includes Essential Eight aligned security controls: application control, patching, MFA enforcement, endpoint protection, and monthly vulnerability scanning. Enhanced plans add 24/7 monitoring and faster priority response.

EXPLORE LOCATIONS

IT Support Across Sydney

Two offices, one team - we support businesses across Greater Sydney and Western Sydney

Sydney CBD

Office Location

Penrith

Office Location

Sydney

Parramatta

North Sydney

Blacktown

Inner West

Small Business

RELATED SERVICES

Managed IT Services →Pricing & SLA →Cyber Security →Cloud Services →

INDUSTRY EXPERTISE

Industries We Serve

Managed IT tailored to your sector with industry-specific compliance and security

Private Equity

Construction

Defence

Accounting

Legal

Financial Services

Orthodontic

Not-for-Profit

NDIS

Architecture

Manufacturing

Warehousing

Healthcare

Managed IT Services inSydney CBD