How much does IT support cost in Sydney?

Milnsbridge offers managed IT support in Sydney with per-seat pricing: Core $89, Growth $99, and Enhanced $149 per user per month. Each plan includes help desk access, monitoring, patching, and Essential Eight aligned security.

What IT support services do you offer in Sydney?

Milnsbridge provides managed IT support, cyber security, cloud backup, Microsoft 365 management, managed WiFi, and HP hardware lifecycle services for Sydney businesses with 10 to 200 seats.

Do you provide onsite IT support in Sydney?

Yes. Growth and Enhanced plans include onsite support across Greater Sydney including CBD, Penrith, Parramatta, North Sydney, Blacktown, and the Inner West. Our average response time is 13 minutes.

What's the difference between IT support and managed IT services?

Traditional IT support is reactive — you call when something breaks. Managed IT services from Milnsbridge are proactive: 24/7 monitoring, automated patching, security management, and a fixed monthly price. You get a complete IT department, not just a help desk.

How fast can you respond to IT issues?

Our average first response time is 13 minutes, with 98% of issues resolved within one hour. All support is delivered by our Sydney-based team — no offshore triage.

Do you support remote and hybrid workers?

Yes. VPN access, remote device management, cloud-based tools, and endpoint security are standard across all plans. We support hybrid teams across Sydney and beyond.

What security is included with IT support?

Every plan includes Essential Eight aligned security: SentinelOne endpoint protection, email security, and automated patching. Growth and Enhanced plans add password management, DNS filtering, and cyber awareness training.

How do I switch IT support providers?

Milnsbridge handles the full transition. Our onboarding team documents your environment, deploys monitoring agents, and configures security baselines. Most transitions complete within 2-4 weeks with zero downtime.

How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

IT SUPPORT

IT Support Sydney

Two offices, one team. Managed IT support across all of Sydney with <13 minute response times.

Talk to a Specialist Book a 30-Minute Call

<13min

Avg Response

87%

First-Call Fix

Sydney Offices

24+

Years Experience

Sydney IT Support

Why Local IT Support Matters for Sydney Businesses

Sydney businesses face unique IT challenges. From bustling CBD high-rises to growing enterprises in Western Sydney, every organisation needs responsive, reliable technology support that understands the local landscape. Remote-only IT providers simply cannot match the value of having technicians who know your area, can be onsite within minutes, and understand the infrastructure challenges specific to Sydney.

Milnsbridge has supported Sydney businesses for over 24 years. With offices in both the CBD (Level 15, 225 George St) and Penrith (Suite 10, Level 2, 295 High St), we provide genuine local coverage across Greater Sydney. Our average response time of under 13 minutes means when something breaks, we fix it fast-often before your team even notices the issue.

Whether you're a professional services firm in North Sydney, a manufacturer in Western Sydney, or a creative agency in the Inner West, having IT support that can reach you quickly and understands your business context makes all the difference. That's what local IT support actually means.

Our Services

Complete IT Support for Sydney Businesses

Managed IT Services

Proactive monitoring, maintenance, and support. We prevent issues before they impact your business, with 24/7 monitoring and regular system health checks.

Onsite Support

When remote fixes aren't enough, our technicians come to you. With two Sydney offices, we reach most locations within 30-45 minutes for urgent issues.

Cybersecurity

Enterprise-grade protection with SentinelOne endpoint protection as standard, plus optional ThreatLocker and Fortinet add-ons. We implement Essential Eight controls and provide security awareness training.

Cloud & Microsoft 365

Migration, management, and optimisation of your cloud environment. We're Microsoft partners with deep expertise in 365, Azure, and hybrid setups.

Want to See How This Works for Your Business?

We'll assess your current setup and show you exactly what we'd change. No obligation.

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Service Areas

IT Support Across Greater Sydney

Our two strategically located offices allow us to serve businesses across the entire Sydney metropolitan area. From the harbour to the mountains, we've got you covered.

Sydney CBD & Surrounds

Sydney CBD, Surry Hills, Pyrmont, Ultimo, Chippendale, Darlinghurst, Potts Point

North Shore

North Sydney, Crows Nest, St Leonards, Neutral Bay, Mosman, Chatswood, Lane Cove

Inner West

Newtown, Marrickville, Leichhardt, Balmain, Ashfield, Burwood, Strathfield

Western Sydney

Parramatta, Blacktown, Penrith, Liverpool, Campbelltown, Bankstown, Fairfield

< 13 minAvg Response Time

87%First-Call Resolution

24+Years Experience

4.9★Google Rating

FAQ

Common Questions About IT Support in Sydney

How quickly can you get to my office in Sydney?

With offices in the CBD and Penrith, we typically reach most Sydney locations within 30-45 minutes for urgent issues. Our average remote response time is under 13 minutes.

Do you support businesses outside the CBD?

Absolutely. Our Penrith office specifically serves Western Sydney-Parramatta, Blacktown, Liverpool, and surrounds. We support businesses across the entire Greater Sydney region.

What industries do you specialise in?

We work with professional services, manufacturing, logistics, healthcare, construction, and creative agencies. Our experience spans 24+ years across diverse Sydney industries.

What's included in your managed IT plans?

Plans start at $89/seat/month and include 24/7 monitoring, unlimited remote support, cybersecurity tools (SentinelOne, DNSFilter), Microsoft 365 management, and regular system health checks.

Can you help us move to the cloud?

Yes. We're Microsoft partners and handle complete cloud migrations-from legacy servers to Microsoft 365 and Azure. We plan, execute, and support the entire transition.

Do you offer after-hours support?

Our Enhanced plan includes after-hours support for critical issues. For urgent matters outside business hours, we have on-call technicians available to respond.

WHY MILNSBRIDGE