How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

HARDWARE PARTNER

HP & HPE Hardware

Q: Can I buy hardware without managed IT?

Yes. We supply and configure HP hardware as standalone procurement. Configuration and imaging is charged at our standard rate ([price]/device).

Q: What warranty do HP devices come with?

Standard 3-year warranty on business-grade HP laptops and desktops. Extended warranties and accidental damage protection available.

Q: Do you handle old device disposal?

Yes. Secure data wiping (NIST 800-88 compliant) and environmentally responsible recycling of decommissioned hardware.

Q: How long does deployment take?

Standard turnaround is 3-5 business days from order to desk. Urgent deployments available for critical replacements.

Authorised HP and HPE partner. Desktops, laptops, servers, and networking - procurement, deployment, and support.

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<13min

Avg Response

87%

First-Call Fix

24+

Years Experience

4.9

Google Rating

HP PARTNER

Authorised HP & HPE Partner

Milnsbridge is an authorised HP and Hewlett Packard Enterprise partner. We procure, configure, deploy, and support HP hardware as part of your managed IT service - or as standalone procurement for businesses that need the right equipment without the markup.

Every device is configured to your standards before it reaches your desk: domain-joined, security policies applied, applications installed, and ready to work on day one.

PRODUCT RANGE

Hardware We Supply

Business Laptops

HP ProBook and EliteBook series. Built for business with enterprise security, docking support, and 3-year warranties.

Desktop Workstations

HP ProDesk and EliteDesk series. Compact, reliable desktops for office environments with vPro manageability.

HPE Servers

ProLiant rack and tower servers for on-premise workloads. Configured with appropriate RAID, memory, and warranty.

Networking

HPE Aruba switches, access points, and gateways. Enterprise networking that integrates with your existing infrastructure.

Monitors & Peripherals

HP business monitors, docking stations, keyboards, and mice. Standardised peripherals across your fleet.

Printers & MFPs

HP LaserJet and OfficeJet Pro series. Network-managed printing with toner monitoring and driver deployment.

Want to See How This Works for Your Business?

We'll assess your current setup and show you exactly what we'd change. No obligation.

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HOW IT WORKS

Procurement to Deployment

1. Requirements & Quoting

We assess your needs - user roles, applications, portability, budget - and recommend the right hardware. Competitive pricing through our HP partnership.

2. Configuration & Imaging

Every device is imaged with your SOE: domain-joined, security policies applied, applications installed, and tested before delivery.

3. Deployment & Migration

Old data migrated, new device deployed, user trained. We handle the swap so your team loses minimal productivity.

4. Lifecycle Management

Warranty tracking, refresh scheduling, and secure disposal. We manage the full lifecycle so nothing falls through the cracks.

$399New PC Setup

<13minAvg Response

87%First-Call Resolution

HPAuthorised Partner

FAQ

Hardware Questions

Can I buy hardware without managed IT?

Yes. We supply and configure HP hardware as standalone procurement. Configuration and imaging is charged at our standard rate ($399/device).

What warranty do HP devices come with?

Standard 3-year warranty on business-grade HP laptops and desktops. Extended warranties and accidental damage protection available.

Do you handle old device disposal?

Yes. Secure data wiping (NIST 800-88 compliant) and environmentally responsible recycling of decommissioned hardware.

How long does deployment take?

Standard turnaround is 3-5 business days from order to desk. Urgent deployments available for critical replacements.

WHY MILNSBRIDGE

Trusted by Sydney Businesses Since 2002

24+

Years managing IT for Sydney businesses

<13min

Average response time

87%

First-call resolution rate

4.9

Google rating from real clients

HARDWARE

Need New Hardware?

Authorised HP partner pricing, pre-configured to your standards, deployed to the desk.

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