How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

PARTNERSHIPS

Our Vendor Certifications & Partnerships

Q: Do partner logos mean you only use those vendors?

No. They indicate capability and support pathways with specific platforms. We select the right fit for your environment and risk profile, and we work with additional vendors where the situation requires it.

Q: How does a certification help during an outage or security incident?

Partner relationships support structured escalation, clearer vendor support pathways, and faster access to platform guidance when incidents cross into vendor-managed areas. This means shorter resolution times when the issue is not entirely within our control.

Q: Can you help with licensing and renewals?

Yes. We assist with procurement guidance, renewal planning, and aligning licensing to the services you actually use. This covers Microsoft 365, Fortinet subscriptions, HP warranties, and Access4 voice licensing.

Q: How do these partnerships connect to your managed services?

Each partnership maps to a service outcome. Microsoft aligns to modern workplace and identity controls, Fortinet aligns to managed perimeter security, HP and HPE align to device and infrastructure foundations, and Access4 aligns to managed voice operations.

Milnsbridge maintains partner certifications with Microsoft, Fortinet, HP, HPE, and Access4. These relationships connect your environment to vendor escalation paths, current platform guidance, and proven deployment patterns across managed IT, cyber security, and managed voice.

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<13min

Avg Response

87%

First-Call Fix

Aligned

24+

Years Experience

OUR TECHNOLOGY PARTNERS

WHY IT MATTERS

Partner Certifications Are Not Just Logos

A partner badge is not marketing. The practical value is the support channels, training, and deployment guidance that sit behind it. For SMBs, this reduces delivery risk and shortens time to a stable outcome.

Validated Capability

Certified expertise across specific platforms and solution areas - not just reselling products.

Faster Escalation

Direct vendor escalation paths when issues require manufacturer involvement. No waiting in generic queues.

Better Standards

Configuration aligned to vendor best practices, security baselines, and lifecycle management guidance.

OUR PARTNERS

Vendor Certifications

Microsoft Partner

Microsoft Partner since 2002. Microsoft 365, Azure, Intune, Entra ID, and Defender deployment and management. Core to most Australian SMB environments.

Typical focus areas

Microsoft 365 configuration, governance, and ongoing management
Identity and access management using Entra ID and policy controls
Device standards and security baselines for Windows endpoints

Microsoft 365 Cloud Services M365 Backup

Fortinet Advocate Partner (Integrator)

Firewalls and secure connectivity are not set-and-forget. Fortinet capability is most valuable when policies are maintained, firmware is controlled, and changes are tested with the business impact in mind.

Typical focus areas

FortiGate policy management, logging, and threat controls
Secure site-to-site and remote access VPN configuration
Change control for firmware updates and rule changes

Managed FortiGate Cyber Security

HP Amplify Synergy Partner

Hardware decisions affect support workload, user productivity, and security posture. HP partnership supports consistent endpoint standards and predictable refresh planning.

Typical focus areas

Standardised device models to reduce support variation
Procurement guidance aligned to warranty and lifecycle
Deployment planning that supports secure configuration from day one

HP Hardware

HPE Business Partner

Many SMBs operate in hybrid environments with on-premise servers, local networking, and cloud services working together. HPE capability supports stable infrastructure foundations and sensible lifecycle choices.

Typical focus areas

Server and infrastructure planning aligned to workload needs
Network reliability and performance for critical sites
Backup planning for business continuity and recovery objectives

HP Hardware Backup & Recovery

Access4 Gold Partner

Voice is still a critical business system. A managed voice service should align to your identity platform, support mobility, and provide reliable support when call flows, numbers, or sites change.

Typical focus areas

Business number management, call routing, and user changes handled as a service
Operational support for day-to-day telephony requests
Integration with modern workplace patterns and security controls

Managed Voice

ADDITIONAL TOOLS

Our Technology Stack

SentinelOne

AI-powered endpoint detection and response. Real-time threat detection with automated remediation.

ThreatLocker

Zero-trust application control. Default-deny allowlisting that blocks unauthorised software.

Cove Data Protection

Cloud backup with immutable storage and automated restore testing for servers and workstations.

Keeper Security

Enterprise password management. Secure credential sharing, dark web monitoring, and compliance reporting.

DNSFilter

Cloud-based DNS filtering. Blocks malicious domains, phishing sites, and inappropriate content.

Duo Security

Multi-factor authentication with adaptive policies, device trust, and phishing-resistant methods.

COMMON QUESTIONS

Certifications FAQ

Do partner logos mean you only use those vendors?+

No. They indicate capability and support pathways with specific platforms. We select the right fit for your environment and risk profile, and we work with additional vendors where the situation requires it.

How does a certification help during an outage or security incident?+

Partner relationships support structured escalation, clearer vendor support pathways, and faster access to platform guidance when incidents cross into vendor-managed areas. This means shorter resolution times when the issue is not entirely within our control.

Can you help with licensing and renewals?+

Yes. We assist with procurement guidance, renewal planning, and aligning licensing to the services you actually use. This covers Microsoft 365, Fortinet subscriptions, HP warranties, and Access4 voice licensing.

How do these partnerships connect to your managed services?+

Each partnership maps to a service outcome. Microsoft aligns to modern workplace and identity controls, Fortinet aligns to managed perimeter security, HP and HPE align to device and infrastructure foundations, and Access4 aligns to managed voice operations.

Want to Know More About Our Technology Stack?

We'll walk you through how our vendor partnerships and certifications directly benefit your business.

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✓Microsoft Partner ✓Fortinet Partner ✓Essential Eight Aligned ✓HP & HPE Partner ✓Access4 Partner

WHY MILNSBRIDGE

Trusted by Sydney Businesses Since 2002

Vendor partnerships

24+

Years experience

87%

First-call resolution

4.9

Google rating

CERTIFIED EXPERTISE

Partner-Backed IT for Your Business

Our vendor certifications mean faster resolution, better configuration, and direct escalation when it matters.

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