Incident Response

Securing Sydney businesses since 2002

Incident Response for Sydney SMBs

Triage, containment, recovery coordination and reporting. Enhanced plans include 24/7 response, with optional coverage for Core and Growth clients.

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Sydney and Western Sydney

Incident response support with triage, containment and recovery

Enhanced plans include 24/7 response. Core and Growth clients can add after-hours coverage. Designed for businesses with 10 to 200 seats.

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Minimum seats 10. Typical contract term is 12 months.

At a glance

Incident response scope

  • Triage confirm impact and likely cause
  • Containment stop spread and stabilise services
  • Recovery restore safely and verify integrity
  • Reporting summary and uplift actions

What you will gain

  • Clear decisions in the first hours of an incident
  • Reduced downtime through safer recovery pathways
  • Better coordination with vendors and insurers where required
  • Evidence for management and stakeholder communication
  • Uplift actions that reduce recurrence risk

What is included

  • First response triage and containment actions
  • Recovery support restore pathways aligned to your environment
  • Coordination vendor and insurer pathways where relevant
  • Communication clear guidance for owners and managers
  • Post-incident uplift practical recommendations and prioritisation

Key facts

Clear scope for citations

Coverage and engagement
  • Area served Sydney and Western Sydney, with NSW coverage
  • Client fit typically 10 to 200 seats
  • Minimum seats 10
  • Term typical contract term is 12 months
Response position
  • Enhanced 24/7 response included
  • Core and Growth after-hours response available
  • Coordination insurer and vendor coordination supported
  • Reporting post-incident summary and uplift recommendations

Delivery Model

How we handle incidents

We prioritise safe containment and recovery, then translate the event into measurable uplift actions that reduce recurrence risk.

1 Contain

Isolate impacted accounts or devices, reduce spread, preserve evidence where possible, and stabilise critical services.

2 Recover

Restore services using verified recovery paths and confirm integrity before normal operations resume.

3 Improve

Document findings and implement uplift actions such as MFA, patching, email security tightening and backup verification.

Support & Guidance

Incident response FAQs

Clear answers for owners and managers evaluating response coverage, after-hours options and what happens during an incident.

What happens in the first hour of an incident

We triage, contain where possible, and start a recovery plan. The goal is to stop spread, preserve evidence and restore critical operations.

Do you coordinate with insurers and vendors

Yes. Where cyber insurance applies, we can coordinate with your insurer and required vendors as part of incident management.

Do you help with ransomware recovery

Yes. Recovery steps depend on your backups, DR options and system state. We focus on safe recovery and reducing recurrence risk.

Do you provide 24/7 incident response

Enhanced plans include full 24/7 coverage. Core and Growth clients can add this as a supplemental service.

Do you provide post-incident reporting

Yes. We provide a clear summary of what occurred, actions taken and recommended uplift actions.

How do you help prevent repeat incidents

We translate incident learnings into practical improvements such as patching, application control, MFA, email security tightening and backup verification.

Build response readiness

We will confirm your coverage needs, document the response model, and align it with your managed service plan.

Minimum seats 10. Typical contract term is 12 months.

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Hub

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Essential Eight

Essential Eight overview

What it is, why it matters, and the eight strategies in plain English.

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Essential Eight

Essential Eight assessment

Establish a baseline and receive a prioritised uplift roadmap.

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Essential Eight

Essential Eight uplift program

A staged delivery model with milestones and progress reporting.

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Capability

Endpoint protection

EDR deployment, hardening, monitoring and reporting.

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Capability

Email security

Anti-phishing controls and Managed DMARC options.

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Capability

Incident response

Triage, containment, recovery and uplift actions.

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Capability

Backup and recovery

Restore readiness, monitoring and DR options.

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Strategic add-on

Managed FortiGate

Firewall monitoring, updates and change control.

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Roadmap

SMB1001 readiness

A structured path beyond Essential Eight foundations.

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Trusted partner of the world’s leading information technology companies

Managed IT Service Plans: Transparent Per-Seat Pricing

Three tiers built to suit different business risk profiles, growth goals, and support needs. All plans are backed by our Australian team and guaranteed SLAs.

Core
Essential managed IT support for smaller teams looking to move beyond break-fix IT and establish a secure foundation.
$89 per seat per month (ex GST)
Minimum 10 seats.
Growth
Enhanced support and security for growing organisations that rely heavily on IT and require comprehensive business-hours coverage.
$99 per seat per month (ex GST)
Minimum 10 seats.
Enhanced
Premium support and security for complex, high-risk, or always-on environments, including unlimited 24x7 support coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
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