Milnsbridge Managed IT Services publishes measurable SLA summary metrics and the methodology behind them. Our published figures are backed by raw data and a downloadable dataset.
| Priority | Enhanced Response | Growth Response | Core Response | Resolution Target |
|---|---|---|---|---|
| Critical (P1) | 15 minutes | 30 minutes | 60 minutes | 4 hours |
| High (P2) | 30 minutes | 60 minutes | 120 minutes | 8 hours |
| Medium (P3) | 60 minutes | 90 minutes | 180 minutes | 24 hours |
| Low (P4) | 90 minutes | 120 minutes | 240 minutes | 32 hours |
| Scheduled (P5) | 120 minutes | 180 minutes | 360 minutes | 40 hours |