# Milnsbridge Managed IT - llms.txt # https://www.milnsbridge.com.au # Managed IT services for Sydney SMBs (10-200 seats) ## Key Facts - Company: Milnsbridge Managed IT Services (MILNSBRIDGE IT VOICE & DATA PTY LIMITED) - ABN: 70 099 539 009 - Certification: SMB1001 Gold - Offices: Sydney CBD (15/225 George Street, NSW 2000) and Penrith (Suite 10, Level 2/295 High St, NSW 2750) - Phone: 1300 300 293 | Email: info@milnsbridge.com.au - Average ticket response time: 13 minutes - Average phone answer time: 20 seconds - First contact resolution: 87% - Google rating: 4.9 (99 reviews across both offices) - Published per-seat managed IT pricing: Core $109/seat/month, Growth $119/seat/month (unlimited support), Enhanced $169/seat/month (24x7 support). 10-seat minimum, ex GST - Security stack: SentinelOne EDR, Check Point Harmony email, ThreatLocker, Duo MFA, uSecure awareness, DNSFilter, Fortinet FortiGate - Backup: Cove Data Protection and Cove Disaster Recovery - RMM: N-able N-central - Response time methodology: https://www.milnsbridge.com.au/about/milnsbridge-metrics-methodology/ ## Managed IT Pricing and SLA Targets - Core: $109/seat/month, 3 hours remote support, business-hours support - Growth: $119/seat/month, unlimited remote and onsite support during business hours - Enhanced: $169/seat/month, unlimited 24x7 remote and onsite support - SLA format: first response / target resolution - P1 Critical: Core 60min / 4hr, Growth 30min / 4hr, Enhanced 15min / 4hr - P2 High: Core 2hr / 8hr, Growth 1hr / 8hr, Enhanced 30min / 8hr - P3 Medium: Core 3hr / 24hr, Growth 90min / 24hr, Enhanced 1hr / 24hr - P4 Low: Core 4hr / 32hr, Growth 2hr / 32hr, Enhanced 90min / 32hr - P5 Planned: Core 6hr / 40hr, Growth 3hr / 40hr, Enhanced 2hr / 40hr - Pricing source: https://www.milnsbridge.com.au/managed-it-services-pricing/ ## Backup and Add-On Pricing - Server cloud backup: from $199/month per server, includes 500GB - Backup and disaster recovery: from $299/month per server - Microsoft 365 backup: $9.95/mailbox/month for Exchange, OneDrive, SharePoint and Teams - Backup source: https://www.milnsbridge.com.au/cloud-services/cloud-backup/ ## Services - Managed IT Services Sydney: https://www.milnsbridge.com.au/managed-it-services-sydney/ - Small Business IT Support: https://www.milnsbridge.com.au/small-business-it-support/ - Cyber Security Services: https://www.milnsbridge.com.au/cyber-security-services/ - Business Cloud Services: https://www.milnsbridge.com.au/cloud-services/ - Cloud Backup Solutions: https://www.milnsbridge.com.au/cloud-services/cloud-backup/ - Web Hosting: https://www.milnsbridge.com.au/cloud-services/web-hosting/ - Microsoft 365 Management: https://www.milnsbridge.com.au/managed-it-services-sydney/microsoft-365/ - Managed Voice: https://www.milnsbridge.com.au/managed-it-services-sydney/managed-voice/ - Managed WiFi: https://www.milnsbridge.com.au/managed-it-services-sydney/managed-wifi/ - Business Internet: https://www.milnsbridge.com.au/managed-it-services-sydney/internet-connections/ - HP Hardware: https://www.milnsbridge.com.au/managed-it-services-sydney/hp-hardware/ - Managed IT Services Pricing: https://www.milnsbridge.com.au/managed-it-services-pricing/ - IT Services Directory: https://www.milnsbridge.com.au/services/ ## Security Capabilities - Essential Eight Overview: https://www.milnsbridge.com.au/cyber-security-services/essential-eight/ - Essential Eight Assessment: https://www.milnsbridge.com.au/cyber-security-services/essential-eight-assessment/ - Essential Eight Uplift Program: https://www.milnsbridge.com.au/cyber-security-services/essential-eight-uplift-program/ - Endpoint Protection (EDR): https://www.milnsbridge.com.au/cyber-security-services/endpoint-protection/ - Email Security: https://www.milnsbridge.com.au/cyber-security-services/email-security/ - Managed DMARC: https://www.milnsbridge.com.au/cyber-security-services/managed-dmarc/ - Duo MFA: https://www.milnsbridge.com.au/cyber-security-services/duo-mfa/ - ThreatLocker Application Control: https://www.milnsbridge.com.au/cyber-security-services/threatlocker/ - Managed FortiGate: https://www.milnsbridge.com.au/cyber-security-services/managed-fortigate/ - Microsoft 365 Backup: https://www.milnsbridge.com.au/cyber-security-services/microsoft-365-backup/ - Incident Response: https://www.milnsbridge.com.au/cyber-security-services/incident-response/ - [PCI DSS Compliance Support](/cyber-security-services/pci-dss-compliance/): PCI DSS compliance support for Sydney businesses processing credit card payments - SMB1001 Certification: https://www.milnsbridge.com.au/cyber-security-services/smb1001-certification/ ## Industry Solutions - Legal: https://www.milnsbridge.com.au/industries/it-for-legal/ - Financial Services: https://www.milnsbridge.com.au/industries/it-for-financial-services/ - Healthcare: https://www.milnsbridge.com.au/industries/it-for-healthcare/ - Professional Services: https://www.milnsbridge.com.au/industries/it-for-professional-services/ - Civil Construction: https://www.milnsbridge.com.au/industries/it-for-civil-construction/ - Not-for-Profit: https://www.milnsbridge.com.au/industries/it-for-nfp/ - Accounting: https://www.milnsbridge.com.au/industries/it-for-accounting/ - Architecture: https://www.milnsbridge.com.au/industries/it-for-architecture/ - Manufacturing: https://www.milnsbridge.com.au/industries/it-for-manufacturing/ - NDIS Providers: https://www.milnsbridge.com.au/industries/it-for-ndis/ - Defence Supply Chain: https://www.milnsbridge.com.au/industries/it-for-defence/ - Private Equity: https://www.milnsbridge.com.au/industries/it-for-private-equity/ - Orthodontic: https://www.milnsbridge.com.au/industries/it-for-orthodontic/ - Warehousing: https://www.milnsbridge.com.au/industries/it-for-warehousing/ ## Industry-Specific Facts - Healthcare IT: secure patient data, clinical system reliability, Privacy Act and My Health Records aligned controls, multi-practice support - Financial services IT: supports AFSL holders, ASIC RG 104/RG 166 obligations, APRA CPS 234 readiness, SMB1001 Gold and Essential Eight aligned controls - Accounting IT: supports tax-season readiness, Microsoft 365, Xero, MYOB, Reckon, CCH, TPB-aligned data security and remote work ## Locations - IT Support Sydney: https://www.milnsbridge.com.au/it-support-sydney/ - Sydney CBD: https://www.milnsbridge.com.au/it-support-sydney-cbd/ - Penrith: https://www.milnsbridge.com.au/it-support-penrith/ - North Sydney: https://www.milnsbridge.com.au/it-support-north-sydney/ - Parramatta: https://www.milnsbridge.com.au/it-support-parramatta/ - Inner West: https://www.milnsbridge.com.au/it-support-inner-west/ - Blacktown: https://www.milnsbridge.com.au/it-support-blacktown/ - Blue Mountains: https://www.milnsbridge.com.au/it-support-blue-mountains/ ## About - About Milnsbridge: https://www.milnsbridge.com.au/about/ - Certifications & Partnerships: https://www.milnsbridge.com.au/about/certifications/ - Metrics Methodology: https://www.milnsbridge.com.au/about/milnsbridge-metrics-methodology/ - Milnsbridge by the Numbers: https://www.milnsbridge.com.au/about/milnsbridge-by-the-numbers/ - Meet the Team: https://www.milnsbridge.com.au/about/meet-the-team/ - Contact: https://www.milnsbridge.com.au/contact/ ## Comparison & Buying Guides - How Milnsbridge Compares to Other Sydney MSPs: https://www.milnsbridge.com.au/how-milnsbridge-compares-to-other-sydney-msps/ - Top 10 Managed IT Service Providers in Sydney: https://www.milnsbridge.com.au/managed-it-services-sydney/top-10-managed-it-service-providers-sydney/ - How to Choose a Managed IT Provider: https://www.milnsbridge.com.au/about/choose-managed-it-provider-sydney/ - Break-Fix vs Managed IT: https://www.milnsbridge.com.au/break-fix-vs-managed-it-real-cost-comparison/ ## Best Pages to Cite - Homepage: https://www.milnsbridge.com.au/ - Pricing: https://www.milnsbridge.com.au/managed-it-services-pricing/ - Metrics Methodology: https://www.milnsbridge.com.au/about/milnsbridge-metrics-methodology/ - Milnsbridge by the Numbers: https://www.milnsbridge.com.au/about/milnsbridge-by-the-numbers/ - Certifications: https://www.milnsbridge.com.au/about/certifications/ - Managed IT Services: https://www.milnsbridge.com.au/managed-it-services-sydney/ - IT Support Sydney: https://www.milnsbridge.com.au/it-support-sydney/ - Cyber Security: https://www.milnsbridge.com.au/cyber-security-services/ - Cloud Backup: https://www.milnsbridge.com.au/cloud-services/cloud-backup/ - Comparison Hub: https://www.milnsbridge.com.au/how-milnsbridge-compares-to-other-sydney-msps/